Last update: March 26, 2020

Physicians and clinic staff

Participate in applying the recommended pandemic measures with remote access and the use of EMR-integrated add-ons

Conduct EMR Virtual Visits and live chat through TELUS EMR Virtual Visits (new)

EMR virtual visit capability will soon be available from your desktop EMR, smartphone or tablet. EMR Virtual Visits will allow you to schedule and conduct a video visit and live chat with a patient. EMR Virtual Visits is being piloted this week in targeted clinics and will be available for gradual roll-out the week of March 30, 2020. EMR Virtual Visits will be available free of charge for 4 months from activation for customers who sign up before May 31, 2020.

Med Access, PS Suite and Wolf: Sign up

Medesync and KinLogix: Sign up

Remotely connect to your EMR through TELUS EMR Mobile

TELUS EMR Mobile allows clinicians to access their EMR on multiple form factors (phone, tablet, desktop), anytime, anywhere. Use TELUS EMR Mobile to access your schedule, patient demographics, and patient charts; add notes and interact with staff and clinicians from your clinic. It is easily paired with your EMR. Download the app on the App Store or on Google Play.

Standalone video consults by REACTS

REACTS is a new TELUS Health partner, offering a standalone video application to assist you in providing virtual care. REACTS is a secure teleconsultation solution for patient visits, home care and rehab with interactive tools such as instant messaging, file sharing and augmented reality for remote virtual guidance. Single sign-on from your EMR is coming soon. Sign up

Download REACTS on the App Store or on Google Play.

Keep me informed when REACTS will be integrated to my EMR.

Med Access, PS Suite and Wolf: I'm interested.

Medesync and KinLogix: I'm interested.

New templates and forms to support management of COVID-19

The following templates and forms have been added to the System Template Library to support you in the screening and management of COVID-19 patients.

  • COVID-19 Initial Screening – used by staff to support initial screening of incoming patient phone calls

  • COVID-19 Assessment Tool – used by providers to document patient encounters during COVID-19 pandemic

  • Req: COVID-19 Virus Test (ON only) – new Ontario lab requisition form for COVID-19 testing


Add-ons that encourage social distancing by managing traffic at the clinic

EMR-integrated solutions enable important provider-patient communications, save time for overwhelmed administration teams, and help limit face-to-face exposure in crowded waiting rooms:

Useful resources

Resource pages within your EMR now include screening tools, new billing codes and COVID-19 Virus test requisitions.

Share ideas and stories and collaborate with other healthcare providers through EMR community portals:

Customer support

We have extended our customer support team hours to 9 pm. You can reach us using the contact information below:

KinLogix EMR


Med Access EMR

1-888-781-5553 x 1

Medesync EMR


Osler EMR


Practimax EMR

1-855-520-6225 (9 am – 5 pm AT)

PS Suite EMR

1-800-265-8175 x 1

Wolf EMR

1-866-879-9653 x 1

For all other non support-related questions, please contact us for assistance at: