Last update: March 26, 2020
Physicians and clinic staff
Participate in applying the recommended pandemic measures with remote access and the use of EMR-integrated add-ons
Conduct EMR Virtual Visits and live chat through TELUS EMR Virtual Visits (new)
EMR virtual visit capability will soon be available from your desktop EMR, smartphone or tablet. EMR Virtual Visits will allow you to schedule and conduct a video visit and live chat with a patient. EMR Virtual Visits is being piloted this week in targeted clinics and will be available for gradual roll-out the week of March 30, 2020. EMR Virtual Visits will be available free of charge for 4 months from activation for customers who sign up before May 31, 2020.
Med Access, PS Suite and Wolf: Sign up
Medesync and KinLogix: Sign up
Remotely connect to your EMR through TELUS EMR Mobile
TELUS EMR Mobile allows clinicians to access their EMR on multiple form factors (phone, tablet, desktop), anytime, anywhere. Use TELUS EMR Mobile to access your schedule, patient demographics, and patient charts; add notes and interact with staff and clinicians from your clinic. It is easily paired with your EMR. Download the app on the App Store or on Google Play.
Standalone video consults by REACTS
REACTS is a new TELUS Health partner, offering a standalone video application to assist you in providing virtual care. REACTS is a secure teleconsultation solution for patient visits, home care and rehab with interactive tools such as instant messaging, file sharing and augmented reality for remote virtual guidance. Single sign-on from your EMR is coming soon. Sign up
Keep me informed when REACTS will be integrated to my EMR.
Med Access, PS Suite and Wolf: I'm interested.
Medesync and KinLogix: I'm interested.
New templates and forms to support management of COVID-19
The following templates and forms have been added to the System Template Library to support you in the screening and management of COVID-19 patients.
COVID-19 Initial Screening – used by staff to support initial screening of incoming patient phone calls
COVID-19 Assessment Tool – used by providers to document patient encounters during COVID-19 pandemic
Req: COVID-19 Virus Test (ON only) – new Ontario lab requisition form for COVID-19 testing
Resource pages within your EMR now include screening tools, new billing codes and COVID-19 Virus test requisitions.
Share ideas and stories and collaborate with other healthcare providers through EMR community portals:
We have extended our customer support team hours to 9 pm. You can reach us using the contact information below:
For all other non support-related questions, please contact us for assistance at: