Last update: April 2, 2020

An update from the TELUS Health team

Information on how TELUS Health is responding to the COVID-19 outbreak

This page will be updated regularly with new information as it becomes available.

A message from TELUS Health

To our valued customers

Canadians and our healthcare system are facing unprecedented and challenging times. Keeping providers and their patients connected while protecting everyone’s health and well-being is more crucial than ever. We want you to know that TELUS Health is here to support your important work during this healthcare crisis. As the COVID-19 situation evolves, we will keep you informed on how we are responding safely and responsibly to meet your needs.



Pandemic plan - We are monitoring our networks and systems closely and have a robust emergency response and pandemic plan in place to mitigate disruptions and manage the demand for increased capacity.

EMOC activated - Our Emergency Management Operating Committee (EMOC) was activated. The committee meets regularly to review the latest developments on the outbreak, put plans into action, and address the questions and concerns we receive from our customers.

On-site work suspended - Effective immediately, and as part of our efforts to safeguard the health and safety of our team members and customers, all on-site implementation work is suspended. We will be in touch to reschedule or arrange alternative delivery.

Work from Home Program expanded - To ensure business continuity, we have expanded our “work from home” program enabling our teams to support our customers remotely.


Information by audience

For more information by audience, please see the pages below:



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A message from TELUS Health

We at TELUS Health understand the urgency and the magnitude of what faces our country. We take our responsibility as part of Canada’s healthcare system very seriously, and we are prepared to leverage the full capabilities of our technology and resources in the fight against COVID-19. As the situation unfolds, everything we do will be guided by our community values and our steadfast commitment to ensuring our customers are equipped and supported in their mission of care during these challenging times.

Thank you for your extraordinary efforts in caring for Canadians, and for your continued support as we work through this global healthcare crisis together.