Virtual care

24/7 on-demand care

Some things can’t wait until the next morning. With TELUS Health Virtual care, you have peace of mind knowing that care is available 24 hours a day, 365 days a year, from anywhere in the world.

What’s included?

Our virtual care service provides continuous, personalized medical support to you and your family—allowing you to communicate in real time with a clinician via chat and video.

Care on demand

Access to care within minutes—no appointments or advanced planning required.

24/7 support

Direct access to chat and video consultations any time of day or night.

Virtual prescriptions

Our clinicians have secure access to your health history and prescription information so they can better support your needs.

Electronic records

Our providers will have secure access to your health history and prescription information so they can keep track of your needs.


How it works

Step 1

Contact us to get started. We will send out a unique registration link via email.

Step 2

Download the app using the unique registration link.

Step 3

Simply fill out the information and connect with our on-demand care team.

What can I use virtual care for?

  • Cold or cough

  • Sore throat

  • Allergies

  • Asthma

  • Hypertension

  • Gastrointestinal issues

  • Skin conditions/insect bites

  • Prescription refills

  • Mental health


Ready to get started?

You can subscribe to our Virtual care service through the following plans:

  • LifePlus program

  • Young Adults prevention program

  • Kids Health program

  • Executive 365 Year-round care

  • Employee Wellness programs

  • Occupational Health services


Download our app

If you already have access to our virtual care service, download the app and get started today.

Ready to get started?

If you’re ready to enroll, want more information or would like to visit one of our care centres, we can help.