Our Covid-19 Response

We are open to serve you safely

As Canada continues its fight against COVID-19, our 16 Care Centres remain open to serve you safely.

Prioritizing your healthcare — including your preventive care — is important, and it is crucial that you do not delay yours during the pandemic.


Virtual appointments

Studies show that 91% of patients find virtual appointments to be effective and 79% say the quality of care received during a virtual visit is identical to that of an in-person one.*       

Many of our services including parts of our Preventive Health Assessments and LifePlus appointments, physiotherapy, nutrition counselling and more are available virtually, from the comfort and safety of your home.

We recommend completing your appointments virtually whenever possible during the COVID-19 pandemic. Your clinical care coordinator will recommend a virtual visit unless your personalized care plan requires an in-person one.

Contact us to learn more about virtual appointments at TELUS Health Care Centres.

In-person appointments

Some health concerns need to be addressed in person — and we’re taking every possible step to help keep our Care Centres safe, including:

  • Thorough screening of all Care Centre staff upon arrival every day

  • Pre-appointment screenings with every patient

  • Secondary patient screenings upon arrival

  • New masks provided to every patient upon arrival

  • Strict capacity limits

  • Waiting rooms, entrance and exit points organized to maintain social distancing

  • Rigorous sanitization of exam rooms and equipment between patients

  • Frequent sanitization of all clinic spaces

  • Increased hand-washing and sanitizing points


Please review this document to prepare for your in-person appointment.

Vaccination

TELUS Health Care Centres is following Canadian COVID-19 vaccination guidelines and recommends that you receive a COVID-19 vaccine as soon as it is available to you in your province.

Please note that community clinics, including ours, will not receive any of Canada’s initial vaccine supply.

Rapid antigen screening pilot

TELUS Health Care Centres is participating in a voluntary, federal government-funded rapid antigen screening pilot, which screens many of our staff members for asymptomatic infection twice weekly. We hope that this provides additional peace of mind about the safety of our Care Centres during this time.

For more information about our participation in this pilot program, please see our FAQ.

TELUS Health virtual care

Some things can’t wait until the next morning. TELUS Health virtual care supplements your ongoing care with access to Canadian clinicians via text and video chat 24/7, from anywhere in the world. That includes on-demand prescription renewals, lab requisitions, mental health support and triage for non-urgent primary care issues, all from the comfort of home.

Throughout the COVID-19 pandemic, we scaled our virtual care operations to support Canadians when they needed it the most. More than two  million Canadians rely on TELUS Health virtual care.

Get started with TELUS Health virtual care

Medical advisory council

The TELUS Health Medical Advisory Council (MAC) — made up of five Canadian physicians and experts in public health, infectious disease and occupational health — continues to develop our science-based response to the pandemic, and help refine our health and safety protocols to protect our team, customers and communities. 

Reduce your risk

To reduce your risk of COVID-19 infection, follow your provincial public health guidelines diligently, maintain 2-metre physical distance with those outside of your bubble, wear a face mask properly in all public spaces and practice rigorous hand-washing.

If you are at greater risk (over the age of 60 or with underlying medical conditions), be informed of your risk, think through your risk tolerance and take extra precautions.

If you have symptoms

If you have been in direct physical contact with someone who has a confirmed case of COVID-19, or have any symptoms as described below, self-isolate at home and contact your healthcare provider for medical advice right away.

Call 911 immediately if you or a family member are experiencing any of the following:

  • Severe difficulty breathing(e.g. struggling to breathe or speaking in single word)

  • Severe chest pain

  • Having a very hard time waking up

  • Feeling confused

  • Losing concsciousness

Symptoms of COVID-19 can include any of the following:

  • Fever (over 38C)

  • Cough

  • Difficulty breathing

  • Runny nose

  • New onset loss of taste/smell

  • Difficulty swallowing

  • Vomiting

  • Diarrhea

  • Loss of smell or taste

 

FAQ









TELUS Critter Masks

Limited edition reusable TELUS Critter Masks

From your favourite critters to nature patterns, 3-packs of the non-medical masks are available in adult and youth sizes. All proceeds go to the TELUS Friendly Future Foundation to support COVID-19 relief efforts.

Stay healthy and informed

Protect yourself and others with the COVID Alert app

To help keep our customers and communities safe and connected during the pandemic, TELUS is encouraging everyone to download and use the Canadian Government’s new COVID Alert notification app.

To learn how Canada’s free exposure notification app works and how your privacy while using it is protected, visit the Government of Canada’s COVID Alert site.

Where it works

The app is currently operational in Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan, but all Canadians can still download it.

For more information

The most up-to-date information on the ongoing COVID-19 crisis can be found at the following websites:

*Canada Health Infoway (2015), retrieved from: www.infoway-inforoute.ca