2026 Annual Conference
Bringing connected healthcare to life
Highlights from this year’s conference
Watch the 2026 session recordings and explore the conversations bringing connected healthcare to life.
Fireside chat - AI in healthcare
Join Ratcho Batchvarov, Vice-president, Provider Solutions at TELUS Health and Dr. Lucie Opatrny, President and Executive Director, MUHC, for an engaging fireside chat exploring the transformative role of artificial intelligence in healthcare.
Presented by:
Dr. Lucie Opatrny
President and executive director,
McGill University Health Centre (MUHC)
President and executive director,
McGill University Health Centre (MUHC)
Ratcho Batchvarov
Vice-president, Provider Solutions,
TELUS Health
Vice-president, Provider Solutions,
TELUS Health
Orchestrating Canada’s healthcare future
This session brings together public and private sector leaders who embrace AI and digital innovation. We'll explore provincial trends in the public sector landscape and the importance of breaking down data silos to enable seamless information exchange across the healthcare ecosystem.
Presented by:
Ratcho Batchvarov
Vice-president, Provider Solutions,
TELUS Health
Vice-president, Provider Solutions,
TELUS Health
Ashesh Desai
Head of Group Benefits,
Manulife Canada
Head of Group Benefits,
Manulife Canada
Abhi Kalra
Executive vice-president of Connected Care,
Canada Health Infoway
Executive vice-president of Connected Care,
Canada Health Infoway
Laurae Kloschinsky
Interim CEO,
Health PEI
Interim CEO,
Health PEI
Insights from our 2026 Drug Trends Report
This session presents a comprehensive analysis of current drug benefit trends based on our extensive claims data. We'll explore key patterns emerging from our book of business and discuss their implications for the industry.
Presented by:
Lucie Falcioni
Vice-president, Payor and Provider Operations,
TELUS Health
Vice-president, Payor and Provider Operations,
TELUS Health
Vicky Lee
Director, Pharmacy Consulting & Professional Services,
TELUS Health
Director, Pharmacy Consulting & Professional Services,
TELUS Health
The transformative power of agentic AI as a clinical partner
Discover how Agentic AI is revolutionizing medicine, transforming Electronic Medical Records (EMRs) from static data repositories into dynamic, intelligent clinical partners. Hear how Agentic AI will reduce cognitive burden and workflow friction, along with how AI is moving from a tool to a clinic partner.
Presented by:
Chris LeBouthillier
Executive director,
West Carleton, Family Health Team
Executive director,
West Carleton, Family Health Team
Rene Caissie
Co-founder and CEO,
Medeloop
Co-founder and CEO,
Medeloop
Dr. Daniel Ngui
Family physician & medical director,
Fraser Street Medical
Family physician & medical director,
Fraser Street Medical
Marie-Noelle LaPan
Director, Patient Engagement,
TELUS Health
Director, Patient Engagement,
TELUS Health
Pharmacy disrupted: trends in 2026 and beyond
This session explores the forces and valuable insights, such as the direct-to-consumer pharmacy movement, reshaping Canada's pharmacy landscape and what they mean for pharmacy owners, healthcare providers, and benefits managers.
Presented by:
Ken Weisbrod
Senior strategy advisor, Pharmacy Services,
TELUS Health
Senior strategy advisor, Pharmacy Services,
TELUS Health
Brita Lerohl
Senior vice-president, Strategy and Innovation,
McKesson Canada
Senior vice-president, Strategy and Innovation,
McKesson Canada
Justin J. Bates
CEO,
Ontario Pharmacists Association
CEO,
Ontario Pharmacists Association
Nicolas Caprio
Board director member,
Rexall
Board director member,
Rexall
A conversation on health system modernization in Quebec
This session tackles one of Quebec's most pressing health system challenges: modernizing infrastructure while maintaining the reliability and continuity of care patients depend on.
Presented by:
Maryse Bélanger
General manager, Customer Solutions Delivery,
TELUS Health
General manager, Customer Solutions Delivery,
TELUS Health
Marie-Lou Gagnon
President and co-founder,
Braver
President and co-founder,
Braver
Julie Labbé
President and CEO,
CIUSSS du Saguenay–Lac-Saint-Jean
President and CEO,
CIUSSS du Saguenay–Lac-Saint-Jean
Global mental health at scale
This session explores how leading global organizations examine current trends to build mental health strategies while maintaining clinical excellence and cultural relevance.
Presented by:
Paula Allen
Global Leader and VP, Research, Insights and Strategic Communications,
TELUS Health
Global Leader and VP, Research, Insights and Strategic Communications,
TELUS Health
Dr. Matt Chow
Chief mental health officer,
TELUS Health
Chief mental health officer,
TELUS Health
Christine Hildebrand
Vice-president, Health & Ability Strategy, Disability Solutions,
Canada Life
Vice-president, Health & Ability Strategy, Disability Solutions,
Canada Life
Discover the latest trends.
The TELUS Health Annual Conference 2026 was one to remember, with valuable perspectives from industry experts. Discover the detailed insights in our discussion papers and download the content below.
EMRs
Agentic AI is evolving, and so is primary care in Canada
Canada’s primary care system is under strain, with clinicians losing 19.8 million hours annually to administrative work.
This discussion paper explores the shift from ambient scribes to agentic AI, proactive systems that go beyond transcription to help coordinate workflows, reduce administrative burden, and return clinicians to high-value, patient-centred care.
Pharmacy
The top five pharmacy trends for 2026
Discover how AI-driven innovation, and operational advancements are transforming pharmacy practice across Canada. From expanded scope to central fill, gain actionable insights to help improve efficiency and navigate industry change with confidence.
Health Benefits Management
2026 Drug Data Trends & National Benchmark report
Capturing national and regional trends in the overall utilization of private drug plans and analyses of the top drug categories by eligible amount, the 2026 report reveals how private drug plan spending is being reshaped by specialty drugs, weight-management medications and the growing adoption of generics and biosimilars, while traditional categories like diabetes face declining market share.
Explore highlights from our previous conferences
The Future of Connected Care
Join Martin Bélanger, Senior Vice-President, Payor and Provider Solutions at TELUS Health as he shares insights on the importance of a connected healthcare system.
Presented by:
Martin Bélanger
Senior Vice-President, Payor and Provider Solutions
TELUS Health
Senior Vice-President, Payor and Provider Solutions
TELUS Health
Hon. Dr. Lyle Oberg
ECA, MD
Executive Council of Alberta Health Services
ECA, MD
Executive Council of Alberta Health Services
Connected Health in Canada
This plenary session brings together diverse healthcare leaders to explore today’s top challenges and the transformative power of connected care across Canada’s healthcare system.
Presented by:
Hesham Fahmy
Chief Information Officer
TELUS Communications
Chief Information Officer
TELUS Communications
Dr. Kevin Brophy
Family physician
Your Healh Votre Santé
Family physician
Your Healh Votre Santé
Dr. R. Sacha Bhatia
Executive Vice-President
Primary and Community-Based Care
Executive Vice-President
Primary and Community-Based Care
Eric Trudel
Executive Vice-President and Leader
Beneva
Executive Vice-President and Leader
Beneva
How Digital Innovation is Revolutionizing Health Access
This session explores how AI and digital front doors are revolutionizing healthcare access, delivery, and navigation through real-world case studies and expert insights.
Presented by:
Simon Bédard
CEO & Co-founder
Clinia
CEO & Co-founder
Clinia
Andrew Dubowec
Chief Growth Officer
League
Chief Growth Officer
League
Keith Nugara
Vice-President, Payor Solutions
TELUS Health
Vice-President, Payor Solutions
TELUS Health
Puneet Seth
Founder and CEO
Nymble Health
Founder and CEO
Nymble Health
Digital Transformation in Pharmacies
This panel explores how the evolving role of pharmacists is reshaping patient care amid clinical, digital, and regulatory challenges—highlighting solutions through tech and innovation.
Presented by:
Lucie Falcioni
Vice-President, Payor & Provider Solutions
TELUS Health
Vice-President, Payor & Provider Solutions
TELUS Health
Greg Harpell
General Manager
TELUS Health
General Manager
TELUS Health
John Ly
Director of Pharmacy Innovation & Central Fill
Sobeys
Director of Pharmacy Innovation & Central Fill
Sobeys
Jason Chenard
RPh, BScPhm, Pharmacist
Shaw's Pharmacy
RPh, BScPhm, Pharmacist
Shaw's Pharmacy
Drug Trends and Medication Management
This session offers data-driven insights into emerging drug benefit trends, helping inform strategic decisions and future planning.
Presented by:
Vicky Lee
Director, Pharmacy Consulting & Professional Services
TELUS Health
Director, Pharmacy Consulting & Professional Services
TELUS Health
Connected Healthcare: Transforming Data Into Action
This session explores how Nova Scotia Health’s data integration initiative is transforming care delivery and population health through connected systems and emerging technologies.
Presented by:
Ratcho Batchvarov
Vice-President, Provider Solutions
TELUS Health
Vice-President, Provider Solutions
TELUS Health
Natalie Oake
Director, Enterprise Architecture and Digital Strategy
Nova Scotia Health
Director, Enterprise Architecture and Digital Strategy
Nova Scotia Health
Connected Care
Shaping the Future of Connected Care in Canada
From thought-provoking discussions to practical insights, the conversations sparked throughout the event offered a clearer view of what’s ahead. Discover some of the key takeaways that emerged—ideas that can help shape the next chapter of healthcare in Canada.
Health Benefits Management
The 2025 Drug Data Trends & National Benchmarks report is here
The findings of the 2025 Drug Data Trends & National Benchmark report (Drug Trends Report) by TELUS Health analyzes the top 10 drug categories by eligible amount and dives deeper into the up-and-coming categories of weight management and migraine. The Drug Trends Report also captures national and regional trends in the overall utilization of private drug plans.
EMRs
Operationalizing AI in Healthcare EMRs: How digital innovation is evolving
As healthcare data grows at an unprecedented pace, artificial intelligence (AI) is transforming electronic medical records (EMRs) management across Canada. This discussion paper explores how AI is reshaping the healthcare landscape, enhancing efficiency, optimizing workflows, reducing administrative burden and improving patient care.
Pharmacy
2025 pharmacy trends: Unlock key insights to help drive innovation and efficiency
Discover how emerging trends and digital advancements are helping to transform pharmacy operations, enhance efficiency, and improve patient care. Gain fresh perspectives to navigate change, embrace opportunities, and shape the future with confidence.
Public health
Achieving connected care in the Canadian healthcare system
Explore Nova Scotia’s groundbreaking journey in data interoperability and discover how it is setting a new standard for Canadian healthcare.
The Future of Connected Care
Join Martin Bélanger, Senior Vice-President, Payor and Provider Solutions at TELUS Health as he shares insights on the importance of a connected healthcare system.
Presented by:
Martin Bélanger
Senior Vice-President, Payor and Provider Solutions
TELUS Health
Senior Vice-President, Payor and Provider Solutions
TELUS Health
Hon. Dr. Lyle Oberg
ECA, MD
Executive Council of Alberta Health Services
ECA, MD
Executive Council of Alberta Health Services
Connected Health in Canada
This plenary session brings together diverse healthcare leaders to explore today’s top challenges and the transformative power of connected care across Canada’s healthcare system.
Presented by:
Hesham Fahmy
Chief Information Officer
TELUS Communications
Chief Information Officer
TELUS Communications
Dr. Kevin Brophy
Family physician
Your Healh Votre Santé
Family physician
Your Healh Votre Santé
Dr. R. Sacha Bhatia
Executive Vice-President
Primary and Community-Based Care
Executive Vice-President
Primary and Community-Based Care
Eric Trudel
Executive Vice-President and Leader
Beneva
Executive Vice-President and Leader
Beneva
How Digital Innovation is Revolutionizing Health Access
This session explores how AI and digital front doors are revolutionizing healthcare access, delivery, and navigation through real-world case studies and expert insights.
Presented by:
Simon Bédard
CEO & Co-founder
Clinia
CEO & Co-founder
Clinia
Andrew Dubowec
Chief Growth Officer
League
Chief Growth Officer
League
Keith Nugara
Vice-President, Payor Solutions
TELUS Health
Vice-President, Payor Solutions
TELUS Health
Puneet Seth
Founder and CEO
Nymble Health
Founder and CEO
Nymble Health
Digital Transformation in Pharmacies
This panel explores how the evolving role of pharmacists is reshaping patient care amid clinical, digital, and regulatory challenges—highlighting solutions through tech and innovation.
Presented by:
Lucie Falcioni
Vice-President, Payor & Provider Solutions
TELUS Health
Vice-President, Payor & Provider Solutions
TELUS Health
Greg Harpell
General Manager
TELUS Health
General Manager
TELUS Health
John Ly
Director of Pharmacy Innovation & Central Fill
Sobeys
Director of Pharmacy Innovation & Central Fill
Sobeys
Jason Chenard
RPh, BScPhm, Pharmacist
Shaw's Pharmacy
RPh, BScPhm, Pharmacist
Shaw's Pharmacy
Drug Trends and Medication Management
This session offers data-driven insights into emerging drug benefit trends, helping inform strategic decisions and future planning.
Presented by:
Vicky Lee
Director, Pharmacy Consulting & Professional Services
TELUS Health
Director, Pharmacy Consulting & Professional Services
TELUS Health
Connected Healthcare: Transforming Data Into Action
This session explores how Nova Scotia Health’s data integration initiative is transforming care delivery and population health through connected systems and emerging technologies.
Presented by:
Ratcho Batchvarov
Vice-President, Provider Solutions
TELUS Health
Vice-President, Provider Solutions
TELUS Health
Natalie Oake
Director, Enterprise Architecture and Digital Strategy
Nova Scotia Health
Director, Enterprise Architecture and Digital Strategy
Nova Scotia Health
How Digital Innovation is Revolutionizing Health Access
This session explores how AI and digital front doors are revolutionizing healthcare access, delivery, and navigation through real-world case studies and expert insights.
Presented by:
Simon Bédard
CEO & Co-founder
Clinia
CEO & Co-founder
Clinia
Andrew Dubowec
Chief Growth Officer
League
Chief Growth Officer
League
Keith Nugara
Vice-President, Payor Solutions
TELUS Health
Vice-President, Payor Solutions
TELUS Health
Puneet Seth
Founder and CEO
Nymble Health
Founder and CEO
Nymble Health
Connected Health in Canada
This plenary session brings together diverse healthcare leaders to explore today’s top challenges and the transformative power of connected care across Canada’s healthcare system.
Presented by:
Hesham Fahmy
Chief Information Officer
TELUS Communications
Chief Information Officer
TELUS Communications
Dr. Kevin Brophy
Family physician
Your Healh Votre Santé
Family physician
Your Healh Votre Santé
Dr. R. Sacha Bhatia
Executive Vice-President
Primary and Community-Based Care
Executive Vice-President
Primary and Community-Based Care
Eric Trudel
Executive Vice-President and Leader
Beneva
Executive Vice-President and Leader
Beneva
Digital Transformation in Pharmacies
This panel explores how the evolving role of pharmacists is reshaping patient care amid clinical, digital, and regulatory challenges—highlighting solutions through tech and innovation.
Presented by:
Lucie Falcioni
Vice-President, Payor & Provider Solutions
TELUS Health
Vice-President, Payor & Provider Solutions
TELUS Health
Greg Harpell
General Manager
TELUS Health
General Manager
TELUS Health
John Ly
Director of Pharmacy Innovation & Central Fill
Sobeys
Director of Pharmacy Innovation & Central Fill
Sobeys
Jason Chenard
RPh, BScPhm, Pharmacist
Shaw's Pharmacy
RPh, BScPhm, Pharmacist
Shaw's Pharmacy
Connected Healthcare: Transforming Data Into Action
This session explores how Nova Scotia Health’s data integration initiative is transforming care delivery and population health through connected systems and emerging technologies.
Presented by:
Ratcho Batchvarov
Vice-President, Provider Solutions
TELUS Health
Vice-President, Provider Solutions
TELUS Health
Natalie Oake
Director, Enterprise Architecture and Digital Strategy
Nova Scotia Health
Director, Enterprise Architecture and Digital Strategy
Nova Scotia Health
The Future of Connected Care
Join Martin Bélanger, Senior Vice-President, Payor and Provider Solutions at TELUS Health as he shares insights on the importance of a connected healthcare system.
Presented by:
Martin Bélanger
Senior Vice-President, Payor and Provider Solutions
TELUS Health
Senior Vice-President, Payor and Provider Solutions
TELUS Health
Hon. Dr. Lyle Oberg
ECA, MD
Executive Council of Alberta Health Services
ECA, MD
Executive Council of Alberta Health Services
Drug Trends and Medication Management
This session offers data-driven insights into emerging drug benefit trends, helping inform strategic decisions and future planning.
Presented by:
Vicky Lee
Director, Pharmacy Consulting & Professional Services
TELUS Health
Director, Pharmacy Consulting & Professional Services
TELUS Health