Do not use TELUS CHR Connect for medical emergencies. If you have a medical emergency, call 911 immediately or attend the emergency room of the nearest hospital or health centre.
Web and mobile application
TELUS CHR Connect. You are about to have access to TELUS Collaborative Health Record Connect (“CHR Connect”). CHR Connect connects you with your healthcare provider(s) who use the TELUS Collaborative Health Record electronic medical record solution (“CHR”). Through CHR Connect, you can
request, confirm, reschedule or cancel your appointments with your healthcare provider through secure booking;
communicate with your healthcare provider through secure messaging;
conduct virtual visits with your healthcare provider;
complete intake and other healthcare-related questionnaires assigned to you by your healthcare provider;
pay for your healthcare services and upload your health data from a health app; and
search, add or remove clinics or healthcare organizations within your CHR Connect account.
Mobile and Web Application. CHR Connect is available as an iOS and Android application to be used on your mobile device and as a web application on your desktop computer, tablet or other devices with an Internet browser.
Use of CHR Connect
Limitations of CHR Connect
Not a Medical Device. CHR Connect is not designed or intended to be used, directly or indirectly, as a medical device. It should not be used to detect, diagnose, treat, monitor or advise on any medical or health condition.
The Practice of Medicine. You acknowledge that the professional obligation to provide healthcare services to you as a patient is solely your healthcare provider’s responsibility as a healthcare professional. As part of CHR Connect, TELUS does not directly or indirectly practice medicine or any other regulated healthcare profession or provide medical / health(care)
services and products. Therefore, TELUS does not assume any liability whatsoever of any kind for the data and information collected and recorded through the use of CHR Connect or for any detection, advice, diagnosis, treatment or monitoring of any medical or health condition made on reliance upon such data and information within the CHR Connect. The CHR Connect should not be considered a replacement or substitute for your healthcare provider’s standard practices, professional judgment, skill, and expertise, but as a data and information collecting, recording and sharing aid.
Not Your Personal Health Record. You acknowledge that you will not have access to your complete medical or health record through CHR Connect. The personal information or personal health information shared with you through CHR Connect may not always be accurate, up-to-date or complete and should be viewed by you as informational only.
The CHR Connect is not intended to be your personal health record.
Temporary Inaccessibility and Inoperability. You acknowledge and agree that the CHR Connect may be temporarily inaccessible and inoperable for any reason, including, without limitation: (a) equipment malfunctions; (b) periodic maintenance procedures or repairs which TELUS may undertake from time to time; or (iii) causes beyond the control of TELUS or which are not reasonably foreseeable by TELUS, including, without limitation, interruption or failure
of telecommunication or digital transmission links, including delays or failures due to your Internet service provider, hostile network attacks, network congestion or other failures. TELUS is not responsible for any such temporary interruption resulting from inaccessibility or inoperability.
No Shared Device. Do not install CHR Connect on a device you share with or which belongs to a third party (e.g. your employer) or a family member.
Your Login. You can create your CHR Connect account by using your email address as your username and creating a password or using your Google or Apple login information. As part of two-factor authentication, you will also receive email or SMS notifications that provide you with a login code at the time of each login.
Your Responsibility. You are responsible for (a) all activities that take place with your login credentials (e.g. username and password) in connection with the CHR Connect (whether or not authorized by you); (b) maintaining the confidentiality of your login credentials for CHR Connect; and (c) implementing safeguards to protect the security and integrity of your device(s) or computers on which you use the CHR Connect. You should ensure that your device(s) or computers used to access CHR Connect are protected against viruses and malicious software. You are responsible for the entire cost of any service, repairs or connections of and to your device or computer and email account that may be necessary due to your use of the CHR Connect. You must immediately reach out to the CHR Connect support team at [email protected] if your CHR Connect account has been compromised or your device or computer has been lost, stolen or infected for immediate deactivation of your CHR Connect account.
Technology Risks. TELUS has implemented commercially reasonable organizational and technological security measures, such as reasonable encryption technology to protect your personal and personal health information processed by CHR Connect. However, you understand, acknowledge and agree that there are material privacy and security risks associated with the use of CHR Connect, including potential unauthorized access, changes to,
collection, use, disclosure or deletion of your personal information or personal health information due to a security / privacy breach or failure.
TELUS Disclaimer. YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT TELUS DOES NOT CONTROL, AND ACCEPTS NO RESPONSIBILITY FOR ANY CONTENT PASSING THROUGH THE INTERNET, THE AVAILABILITY OF THE INTERNET GENERALLY, OR FOR INTERNET CONNECTIVITY AND INFORMATION SECURITY AND TECHNOLOGY RISKS OR ISSUES THAT ARE OUTSIDE OF ITS REASONABLE CONTROL. TELUS CANNOT AND DOES NOT GUARANTEE THE SECURITY OF DATA TRANSMITTED OVER THE INTERNET OR PUBLIC NETWORKS IN CONNECTION WITH YOUR USE OF THE CHR CONNECT.
Breach Notification. TELUS will notify you to the extent required by the law of any privacy breach that has resulted in the unauthorized access, changes to, collection, use, disclosure or deletion of your personal and personal health information.
No Device or Computer Storage. CHR Connect on your device or computer is directly connected to your healthcare provider(s)’ CHR. Your personal information and personal health information are processed within the CHR and sent directly to or received directly from the CHR. Your personal information and personal health information are not stored on your mobile device or on your desktop computer, tablet or other devices you use to access the CHR Connect.
Hosting. The CHR Connect leverages TELUS’ Google Cloud Platform (“GCP”) and Amazon Web Services (“AWS”) datacenters in Canada. Your personal information and personal health information are encrypted in transit and at rest and stored on servers physically located in Canada, but may be temporarily viewed and accessed from outside of Canada as necessary to address service or technical issues, including installing, implementing, maintaining, repairing,
troubleshooting or upgrading the AWS and GCP infrastructure. Such viewing and access are limited to the minimum period and involve the minimum amount of data necessary for the listed purposes.
Unlawful and prohibited use
Unlawful and Prohibited Use. You will not, and you will not permit or assist others,
(a) to use the CHR Connect for any purpose other than for which it was intended and designed for or any activity that violates any applicable laws, including, but not limited to, transmitting or sending any inappropriate, illegal, offensive, abusive, hateful, defamatory, racist, pornograph or obscene material, or to otherwise harass, offend, abuse or threaten
any individual or entity;
(b) to knowingly provide false or misleading information;
(c) to invade anyone’s privacy by any means, including but not limited to, by (i) misrepresenting the source of anything you may post, including impersonation of another individual; (ii) attempting to harvest, collect, store, or publish personal and personal health information, without the affected individual’s knowledge and meaningful consent;
(d) to engage in any activity that could compromise the security of or disrupt or interfere with the CHR Connect or any network or servers on the Internet or disrupt or interfere with the services of any third party related to the delivery of the CHR Connect;
(e) to circumvent, decrypt or bypass any technology that is used to protect the CHR Connect;
(f) to disassemble, decompile, reverse-engineer, alter, tamper with or attempt to repair the CHR Connect; and
(g) to (re)sell, rent, transfer or otherwise provide access to the CHR Connect; or
(h) otherwise attempt to or restrict or interfere with the proper working of the CHR Connect;
in each of the above cases as determined by TELUS in its sole discretion. You will be solely liable for any damages resulting from any violation of the foregoing restrictions.
Disclaimer of warranties
Disclaimer of Warranties. TELUS PROVIDES THE CHR CONNECT FOR YOUR USE ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE CHR CONNECT REMAINS WITH YOU. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, TELUS MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING FROM COURSE OF DEALING, USAGE OR TRADE OR OTHERWISE, WITH RESPECT TO THE CHR CONNECT, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, CURRENCY, TIMELINESS OR FITNESS FOR A PARTICULAR PURPOSE OR PROVIDING SPECIFIC RESULTS OR MEETING YOUR REQUIREMENTS. TELUS DOES NOT REPRESENT OR WARRANT THAT YOUR USE OF THE CHR CONNECT WILL BE UNINTERRUPTED OR ERROR-FREE, SECURE OR THAT ANY DEFECTS OR ERRORS IN THE CHR CONNECT WILL BE CORRECTED.
Limitation of liability
Limitation of Liability. IN NO EVENT OR UNDER NO CIRCUMSTANCES WILL TELUS OR ITS TECHNOLOGY / SERVICE PROVIDERS BE LIABLE TO YOU OR ANY OTHER PERSON CLAIMING THROUGH YOU FOR ANY TYPES OF DAMAGES, INCLUDING (A) ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OR LOSSES, AND (B) FOR ANY INACCURACY, INCOMPLETENESS OR LOSS OF DATA / INFORMATION (INCLUDING PERSONAL OR PERSONAL HEALTH INFORMATION), BREACH OF PRIVACY OR (C)
Device and Unauthorized Use of the CHR Connect. IN NO EVENT WILL TELUS BE LIABLE FOR ANY USE OR MISUSE OF ANY OF YOUR OR ANY THIRD PARTY’S DEVICE ON WHICH CHR CONNECT RESIDES; OR ANY OF YOUR OR ANY THIRD PARTY’S DATA AND INFORMATION (INCLUDING YOUR PERSONAL AND PERSONAL HEALTH INFORMATION); OR ANY UNAUTHORIZED USE OR MISUSE OF THE CHR CONNECT. IT IS YOUR RESPONSIBILITY TO PROTECT THE FOREGOING DEVICE, DATA AND INFORMATION.
Contact for Support. If you experience difficulties or require information regarding your use of the CHR Connect, please contact the CHR Connect support team at [email protected]. TELUS provides minimal support and maintenance for CHR Connect only on a commercially reasonable effort basis.
Exclusions. TELUS’ support obligations applicable to other TELUS services and products do not extend to the CHR Connect, or the devices (e.g. smartphones, tablets, handsets) used to access and use the CHR Connect, even if such devices were sold by TELUS or one of its affiliates. All service levels and penalties applicable to other TELUS services and products (e.g. data plans, Wi-Fi or Internet connection), if any, do not apply to the CHR Connect.
Term, termination and other reserved rights
TELUS Reserved Rights. TELUS reserves the right to do any of the following, at any time, with or without notice: (a) to modify, suspend or terminate the operation of or access to CHR Connect or any feature, functionality or component thereof; (b) to modify or change the CHR Connect, or any feature, functionality or component of thereof, and any applicable policies or terms; and (c) to interrupt the operation of the CHR Connect, or any feature, functionality or
component thereof, as necessary to perform routine or non-routine maintenance, error correction or other changes.
arbitration before a single arbitrator. The arbitration will take place in the capital of the province, where your clinic or healthcare organization is located under the rules of the ADR Institute of Canada. This section does not apply to any injunction application. The venue of any court proceedings will be in the province where your clinic or healthcare organization is located.