Privacy policy for the European Union and United Kingdom

Last updated: July 20, 2023
The following policy applies solely to TELUS Health’s legacy LifeWorks employees, business and the services provided through its associated legal entities.

This Privacy Policy for the European Union and the United Kingdom (“Privacy Policy for Europe”) is for users of TELUS Health’s services who are located in the EU and UK. If you’re located in the EU or UK, you should read both the TELUS Health
Master Privacy Policy
and this Privacy Policy for Europe to understand your rights and options.

Basis of lawful processing

European data protection laws require us to be specific about our reasons or grounds for using your personal information. TELUS Health processes the personal information of users in the EU or UK on these grounds:
  • Consent. When you have provided your consent or, in the case of sensitive personal information, when you have provided your explicit consent, to our collection of your information;
  • Service performance. When we need to perform the service you are seeking or have agreed to, according to the User Terms you agree to when you create an account with TELUS Health;
  • Legitimate interests. When we have a legitimate business or commercial reason for using your information, and your interests and your fundamental rights do not override those interests; and/or
  • Legal obligation. When we need to comply with a legal or regulatory obligation.
Before collecting or using any special categories of data, we will only use that information:
  • With your explicit consent;
  • For the establishment, exercise or defence by us or third parties of legal claims; or
  • If there is an exemption under local law that allows us to use it, such as in relation to the processing of special categories of data for insurance purposes, or for determining benefits under an occupational pension scheme.
TELUS Health may process your personal information on more than one ground depending on the reason or grounds for using your personal information. Please contact us if you need details about the specific grounds we are relying on to process your personal information.

Transfer of personal information outside the EU or UK

TELUS Health will ensure that adequate safeguards are implemented if and when we need to transfer personal information outside of the EU or UK so that a similar degree of protection is afforded to it. Please contact us if you want more information on how we transfer and protect your personal information out of the EU or UK.

Data subject rights

If you reside in the EU or UK, you may have certain rights in addition to those set out in the Privacy Policy, including:
  • Right to be forgotten (Right to erasure). You may have the right to have your personal information erased if your data is no longer necessary for the purpose for which it was collected, and we have no other legal ground for processing the data. Because TELUS Health provides you with services due to a contractual relationship we have with an organization you are associated with, there will be very few if any situations where you will be able to exercise this right.
  • Right to restrict processing. You may ask us to suspend the processing of your personal information: a) if you want to establish the information’s accuracy; b) where you need us to hold the personal information, as you need it to establish, exercise or defend legal claims or assert certain rights; or c) you have objected to our use of your personal information, but we need to verify whether we have overriding legitimate grounds to use it.

Contact information

If you have any questions or concerns about this policy or TELUS Health’s handling of your personal information, or if you want to make a complaint, please communicate in writing with our Data and Trust Office at:

By regular mail: Data and Trust Office
TELUS Health (Canada) Ltd.
25 York Street
29th Floor
Toronto, ON M5J 2V5

By electronic mail:
[email protected]

Please note that we may need to confirm your identity, request additional details and work with other TELUS Health departments to respond to you or to look into your concerns or complaint.

Changes to our privacy policy
We may modify this notice from time to time and will post the most current version online.

Last updated: July 2023