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<p><strong>Bilingual (French/English) technical writer</strong></p>
<p><strong>Full-time contract (Q3 2023-Q1 2024)</strong><br><br><strong>Join our team&nbsp;</strong></p>


<p>The Chief Information Office (CIO) is at the epicenter of TELUS’ digital transformation journey. Being responsible for technology innovation and delivery puts our team in a unique position to influence, innovate, and enable our entire TELUS team to Make The Future Friendly for our customers, our communities, and our world. We are the destination of choice for technology leaders that want to create compelling experiences and services that lead to better social outcomes.</p>

<p>We are searching for a highly motivated, customer-obsessed bilingual technical writer to join our team. You will be responsible for engaging directly with our support teams, understanding their domains/features, and creating team member-facing documentation required to achieve our goals of self-serve support and troubleshooting. A key role in our internal customer care digitization efforts, you will drive the future ways of working and deliver the very best support experience for our TELUS team.&nbsp;<br><br><strong>What you’ll do</strong></p>


<ul><li>Gain deep understanding of products and services that TELUS team members use, and translate complex information into simple, polished, engaging content</li><li>Produce high-quality, easy-to-understand documentation that meets our standards and enables team members to self-serve&nbsp;</li><li>Transform existing internal, technical documentation into knowledge base articles, always keeping the end user in mind</li></ul>
<p><strong>What you bring</strong></p>

<ul><li>2+ years experience writing English and French documentation in a SaaS environment</li><li>A proven ability to quickly learn and understand complex subject matter</li><li>Superb written communication skills, with a keen eye for detail</li><li>Ability to handle multiple projects simultaneously</li><li>You understand the importance of enabling team members to self-support and find answers to their own questions</li><li>You are curious; you question everything and like to pick things apart and try them yourself</li><li>You are highly motivated and very effective at managing yourself to high productivity</li><li>You are very open to receiving and giving feedback, because you know that is the path to greatness and you are all about quality</li></ul>
<p><strong>Great-to-haves</strong></p>

<ul><li>Experience support customers, either internal or external, in a technical capacity&nbsp;</li><li>Experience working with technical product teams to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content</li><li>Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field</li></ul>
<p><strong>A bit about us&nbsp;</strong></p>

<p></p>
<p>We’re a people-first, customer-first, purpose-driven team who works together every day</p>
<p>to innovate and do good. We improve lives through our technology solutions and foster a</p>
<p>culture of innovation that empowers team members to solve complex problems and</p>
<p>create remarkable human outcomes in a digital world. When you join our team, you’re</p>
<p>helping us make the future friendly.</p>
<p>We’re committed to diversity and equitable access to employment opportunities based on</p>
<p>ability—your unique contributions and talents will be valued and respected here.</p>
<p></p>
<h4>We want to work with people who:</h4>
<ul><li>Share our passion for all things digital</li><li>Thrive in an agile, lean and fast-paced environment</li><li>Clearly see things from the perspective of our customers</li><li>Are curious, experiment and never stop learning</li><li>View collaboration as essential to your work</li><li>Utilize the power of data to inform decisions</li><li>Embrace diversity and new ideas</li></ul>
<p></p>
<h4>What you can expect from us:</h4>
<ul><li>An environment where you’re encouraged to share and act on your ideas&nbsp;</li><li>A culture committed to giving; every year we donate time and resources in our communities</li></ul>
<p><br><br></p>

Canada

Technical Writer - Intermediate / Senior

Contract

<p><em>Intermediate/Senior Product Owner - GTM Agile Sales Execution</em></p>
<h2><strong>Create awesome experiences for our customers</strong><strong>.&nbsp;</strong></h2>
<h2>Join our team&nbsp;</h2>
<p>We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.</p>
<p>Our team includes a passionate group of strategists, UX and visual designers, fullstack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts. We value and continuously support organizations across Canada that are empowering people in our local communities with digital knowledge and skills. Learn more about our team at <a href="https://www.telus.com/digital">telus.com/digital</a></p>
<h2>Here’s the impact you’ll make and what we’ll accomplish together&nbsp;</h2>
<p>As an Intermediate/Senior Product Owner you’ll be responsible for confidently leading the execution of the Go to market strategy&nbsp; across all lines of business (Mobility, Home Solutions, Security, Business) on telus.com. Your key drivers will be enabling the team to meet deadlines by leading, organizing, planning and pivoting when required. You would be helping define outstanding experiences for our customers. You will help cultivate and build positive relationships with your team and partners to effectively prioritize and execute on business initiatives for our online properties. By handling and prioritizing a backlog of user stories you will drive customer value and help reduce customer effort. You’ll regularly refine and adjust your backlogs to reflect accurate scope, effort and priority as it becomes available from partners.You will aid in the removal of impediments and buffer the team from distracting influences. Your focus will be on driving outcomes for the team and helping communicate the status of those outcomes to the broader team.&nbsp;</p>
<h2>Here’s how&nbsp;</h2>
<p></p>
<ul><li>Understand TELUS business priorities and encouraged outcomes</li><li>Understand customer needs, be the voice of the customer and tell the Product Story</li><li>Establish relationships and liaise with a diverse group of cross-functional partners</li><li>Clarifying ambiguity, devising the plans needed to execute on the strategy.&nbsp; Proactively engage with your leadership team and planning teams to help with prioritization, plan work back schedules and manage and coordinate portfolio backlog.</li><li>Assisting with the collection and synthesis of information and the development of deliverables. Ensuring all activities related to design, development, testing and deployment are accounted for and carried out. Identifying, addressing, and reporting on dependencies and risks to delivery.</li><li>Coaching the team to embrace and embed lean and agile practices in their work, such as collaboration, prioritization, team accountability and visibility&nbsp;</li><li>Scheduling and leading key agile ceremonies such as standups, kick offs, internal alignment meetings and product demos. Enabling the team to become self-organized and empowered, so they can consistently deliver on their commitments.&nbsp;</li><li>Having a bias for action. Confidence in decision making authority and scope - comfort in ambiguity to chart direction.&nbsp;&nbsp;</li></ul>
<h2>You're the missing piece of the puzzle if you...</h2>
<ul><li>Have a minimum 5 years of experience as a Scrum Master, Product Owner, Project Manager or Program Manager</li><li>Abe to work in a faced paced and ambiguous environment</li><li>Are a master facilitator who is able to lead successful internal discovery sessions, requirement gathering meetings, retrospectives and design jams&nbsp;</li><li>Demonstrate exceptional communication, interpersonal, organizational, and time-management skills&nbsp;</li><li>Have experience working in complex, multi-project, multi-team environments.&nbsp;</li><li>Are willing to take ownership of whatever you’re working on, and be accountable for the results. Are also self-confident and assertive when required to constructively problem solve.</li><li>Are creative, resourceful and innovative at tackling complex challenges&nbsp;</li></ul>
<h2>...and also...</h2>
<ul><li>Have strong presentation skills and the ability to understand your audience and create or adapt messages to communicate effectively with stakeholders&nbsp;</li><li>Are able to develop and articulate succinct business rationales supporting recommendations&nbsp;</li><li>Are highly organized and detail oriented&nbsp;</li><li>Love to roll your sleeves up and get things done&nbsp;</li><li>Can deal with uncertainty and take charge of difficult situations&nbsp;</li><li>Flexibility to work PST hours on rare occasions for urgent asks</li></ul>
<h2>About TELUS Digital:</h2>
<h3>We want to work with people who:</h3>
<ul><li>Share our passion for all things digital</li><li>Thrive in an agile, lean and fast-paced environment</li><li>Clearly see things from the perspective of our customers</li><li>Are curious, experiment and never stop learning</li><li>View collaboration as essential to your work</li><li>Utilize the power of data to inform decisions</li><li>Embrace diversity and new ideas</li></ul>
<h3>What you can expect from us:</h3>
<ul><li>An environment where you’re encouraged to share and act on your ideas&nbsp;</li><li>Flexible work hours in a central downtown location&nbsp;</li><li>A welcoming, relaxed office with a casual dress code&nbsp;</li><li>A culture committed to giving; every year we donate time and resources in our communities</li><li>Team lunches with a generous supply of healthy snacks</li><li>A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing</li></ul>
<h3>Bonus points</h3>
<p>Check out h<a href="http://telus.com/digital/blog">ttp://telus.com/digital/blo</a>g to see how we solve challenging problems for millions of customers with innovative tools.</p>
<p></p>