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Toronto, ON

Scrum Master


Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at

This is a full-time, renewable 1-year contract position.

Here’s the impact you’ll make and what we’ll accomplish together

As a Scrum Master for TELUS Digital, you’ll be responsible for facilitating the product development process within the Mobility Outcome team. Your key drivers will be enabling the product team to meet its objectives and timelines by helping to write user stories, and development tickets, and help the team coordinate their inputs and outputs. You will lead agile ceremonies, aid in the removal of impediments and buffer the team from distracting influences. You will provide consistent communication and visibility into the project to our product owner and help manage risks to keep the project moving forward. You will employ agile and lean methodologies to support the continuous improvement efforts of our squads; your focus will be on driving outcomes for the team and helping communicate the status of those outcomes to the broader team.

Here's how

  • Consulting with Product Owner, and key stakeholders to gather business requirements
  • Translating business requirements into functional/technical requirements
  • Incorporating epics, themes, business problems and features into concise user stories that are granular enough to be achieved in a single sprint
  • Scheduling and leading key agile ceremonies, such as stand-ups, product demos, retrospectives and planning
  • Supporting the team to identify roadblocks that prevent the team from delivering product features to our customers
  • Helping the team to minimize noise that prevents them from meeting their sprint commitments
  • Increasing the team’s agile fluency through coaching the team to embrace and embed lean and agile practices in their work
  • Leading discussion and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Enabling the team to become self-organized and empowered teams that consistently deliver on their sprint commitments
  • Ensuring the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility

You're the missing piece of the puzzle

  • Minimum 5 years of experience as Scrum Master or Business Analyst working with Scrum, Kanban and ScrumBan
  • Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification
  • Thorough understanding of Agile software development methodologies, values, and practices
  • In depth experience with Lean, Lean Startup and Lean UX approaches 
  • Outstanding facilitation skills and experience
  • Thorough understanding of the software development lifecycle
  • Must have exceptional communication, organization, and time management skills
  • Ability to coach the team to reach their highest potential, and champion change
  • Experience working in complex, multi-project, multi-team environments
  • Self-confidence to be assertive when taking a position and can constructively resolve problems
  • A passion and commitment to your own personal development

About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas
  • Flexible work hours in a central downtown location
  • A welcoming, relaxed office with a casual dress code
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing


At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools

Perks and benefits

Event spaces
Event spaces
Flexible working hours
Flexible working hours
Fully equipped gym
Fully equipped gym
Downtown offices
Downtown offices
Healthy snacks
Healthy snacks
Open collaboration spaces
Open collaboration spaces
Modern technology
Modern technology
Wellness space
Wellness space