Job Posting Image

Toronto, CA

Senior Scrum Master - Brand Experience

Full-Time

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more! 

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Scrum Master in TELUS Digital, you’ll be responsible for facilitating the product development process for multiple scrum teams. Your key drivers will be enabling the scrum team to meet their sprint goals by helping the team to coordinate their inputs and outputs, leading agile ceremonies, aiding in the removal of any impediments and buffering them from any distracting influences. You will employ Agile and Lean methodologies to support the continuous improvement efforts of our teams, as well as share your expertise and experiences with the broader Agile community at TELUS. 

Here's how 

  • Facilitate agile ceremonies (meetings, standups, sprint planning, retros)
  • Facilitate trouble-shooting meetings between cross functional teams
  • Facilitate scrum of scrums for multi-team projects
  • Work across the TELUS Digital and organizational teams to enable agile work styles
  • Record, track and monitor timelines and track the team’s delivery (performance)
  • Set up a workflow process and ensuring workflow or tools are provided for pre-development work (design, UX, content, accessibility and SEO)
  • Configure and regularly update confluence
  • Set up and maintain tools (configure and update Zapier, JIRA etc.)
  • Report on team performance metrics
  • Constantly look for ways to optimize team delivery flow 


You're the missing piece of the puzzle 

  • Minimum 5 years of experience as Scrum Master working with Scrum, Kanban and ScrumBan
  • Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification
  • Highly skilled at agile software development methodologies, values and practices and ability to
  • In depth experience with lean, lean startup, and lean UX approaches
  • Ability to coach the team for them to reach their highest potential, and champion change
  • Creative, inventive and innovative at taking on complex challenges
  • Advanced facilitation skills to conduct effective working sessions to drive problem solving
  • Finds and applies new and leading agile tools and techniques
  • Effectively works through conflict and de-escalates difficult situations
  • Diplomatically navigates complex and controversial discussion 


Great-to-haves 

  • Acts as an agile champion and subject matter expert across TELUS Digital to ensure the team lives the agile principles and practices
  • Actively identifies and supports team members and leaders in removing impediments for the benefit of the organization as a whole
  • Develops close working relationships with digital leadership team
  • Viewed as a leader and constantly coaches junior team members
  • Acts as a resource to resolve highly complex problems across portfolio 


A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

Join our team

You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
Apply now

Share this job with friends:

Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives
You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
Apply now