Intermediate Product Owner - Home Solutions
Join our team
We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.
TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.
Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.
Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!
Learn more about our team at telus.com/digital
Here’s the impact you’ll make and what we’ll accomplish together
As a Product Owner in the Home Solutions outcome team, you will help define best in class experiences for our customers and create web experiences on telus.com that helps simplify the lives of our customers. You will work collaboratively with multiple digital teams across development, testing, analytics, UX, design, content strategy, and vendor partners. This is a highly visible role, working closely with other product managers, marketing, design and IT teams across the business to help bring our campaigns and new experiences to life online, maximizing efficiency and improving our understanding of our customers.
Understand TELUS business priorities and expected outcomes in order to drive quarterly loading targets focused on the key prospect journeys and product changes
Support the commercial activities of the portfolio, delivering great user experiences, providing insights, and driving continuous improvement
Understand customer needs, be the voice of the customer and relentlessly simplify the experience for our TV, internet and home phone customers.
Establish relationships and liaise with a diverse group of cross-functional partners within the organization; collaborate on interdependent roadmaps and technology investments to achieve mutual business outcomes
Challenge the status quo and inspire the squad to deliver the best possible outcomes
Define the tangible product roadmap - ownership of the backlog and prioritizing based value to the business and urgency
Present ideas, opportunities and solutions to cross-functional stakeholders including executives in order to achieve outcomes
Accountable for critical product metrics and to report progress, provide ongoing communication to partners on progress
Handle expectations and remove business and roadmap impediments
Own product research and measurements, drive optimizations
You're the missing piece of the puzzle
2-4 years experience in a fast-paced, agile, ecommerce or digital marketing team
You love working with stakeholders to communicate intelligently in a project management capacity, understanding their requirements and influencing the outcomes
Relentlessly driving process improvement with stakeholders and implementing change within your projects to ensure the best outcome for stakeholders and customers respectively
You’re familiar with planning tools, e.g. JIRA.
Have the ability to track time and cost and provide an early warning of any deviation
Responsible for ensuring projects are delivered to budget and schedule
Thrive under pressure and adaptable to change
Understanding of online sales strategy including digital journeys, CRO and building trust
Background in multi-device, multi-channel, acquisition and retention digital experiences
Experience with split testing, audience segmentation and personalization