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Vancouver, BC

Senior Program Manager - Home Solutions

Contract

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, fullstack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

We value and continuously support organizations across Canada that are empowering people in our local communities with digital knowledge and skills.

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

As a Program Manager for TELUS Digital, you’ll be responsible for the delivery and management of key initiatives for the Home Solutions team, collaborating with other Digital contributors and the wider TELUS organisation. You will work across a cross-functional team of developers, product owners, designers, testers, BAs and BSAs focused on building world-class eCommerce experiences. This team is tasked with solving some of our organization's most complex challenges.

We will look to you to facilitate collaboration with teams within our department (Home Solutions), across TELUS Digital and beyond. You will provide consistent communication and visibility into the project to our stakeholders, bring together all the involved parties and help manage risks to keep the project moving forward on time, on budget and delivering the agreed upon scope. Your focus will be on managing the delivery for the teams and helping communicate the status of those outcomes to the broader team.

Here’s how

Understanding and communicating program vision, objectives, scope and priorities
Creating & evolving our governance framework to ensure our team, stakeholders and executive sponsors are kept informed on our progress towards our digital goals
Assisting with the collection and synthesis of information and the development of deliverables and key artefacts
Ensuring all activities related to planning, design, development, testing and deployment are accounted for and carried out and risks to delivery are identified and addressed
Ensuring we have a unified view of the program progress and direction
Scheduling and leading key meetings to assist with the program delivery
Enabling the team to become self-organized and empowered, so they can consistently deliver on their commitments
Leading the effort to interlock our digital roadmaps with our stakeholders, cross-functional partners, vendor partners etc.
Organizing and crafting communications to executives & steering committees on the strategic programs we support
Building collaborative relationships with stakeholders to capture new value opportunities and gather additional requirements and feedback
Identifying process opportunities in our Digital operations and leading the effort to implement initiatives to improve how we deliver our programs/projects

You're the missing piece of the puzzle

5+ years experience in program management or strategy, including experience leading large cross-functional programs
Thorough understanding of the software development life cycle
Experience working in complex, multi-project, multi-team environments
An experienced facilitator who is able to lead successful governance forums, program and project reviews
Thorough understanding of agile software development methodologies, values and practices
Ability to lead by influence, challenge the status quo, embrace new ideas and build consensus and accountability amongst various senior leaders and stakeholder groups
Excellent interpersonal skills, approachable and skillful in problem-solving and resolving issues in creative, methodical ways
Exceptional story-telling and communication skills, including experience synthesizing complex and detailed information for senior executive audiences
Noted for your adaptability, innovation and out of the box thinking, you are curious and never stop learning
You take ownership of whatever you’re working on and feel accountable for the results
A passion for and commitment to your own personal development

Great-to-haves

Experience working with Scrum, Agile, Lean, and Kanban delivery methodologies
Experience with governance and communication frameworks

Join our team

Apply now

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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives