Senior Digital Insights Consultant, B2B
Create awesome experiences for our customers.
Join our team
We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.
TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.
Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.
Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!
Learn more about our team at telus.com/digital
Here’s the impact you’ll make and what we’ll accomplish together:
TELUS Digital is looking for a Senior Digital Insights Consultant to play a key role in unlocking and driving outcomes for the B2B team. You will play a key role in crafting the foundation for analytics and drive key insights that will enable our team to deliver on our Customer-First Promise.
We are looking for a data-driven individual who possesses strong analytical skills to help assess the efficiency of our practices, programs and processes. You will also draw on your imagination and your analytics acumen to analyze data, draw conclusions and present results. Your creativity will be key in evaluating current metrics, identifying critical metrics and leading indicators. Candidates for the role will be passionately curious to understand the ‘why’ behind the data and passionate about the opportunity to make more informed, objective decisions for our team.
Understand team outcomes and processes to drive data decision-making within our team
Evaluate and identify critical metrics and leading indicators to drive feature adoption and clean and consolidate data as required
Design, implement and report on Operations scorecards
Perform omni-channel analyses, working closely with other teams and departments and understanding their respective data
Use technology and analytics tools to develop models and analyze our data
Use data to tell the story of our operations and find opportunities to improve our practices and enhance our decision-making processes
Understand and translate problems and needs into recommendations and actionable tasks for the team
Apply data science/machine learning techniques to address real-world problems
Map out business customer journeys across omni-channel touchpoints to identify gaps and opportunities in order to influence customer behaviour
Measure the efficiency of our existing programs through analysis of available data which will include identifying issues, forming hypotheses and synthesizing conclusions into recommendations
Develop creative ways to gather new data and analyze results
Connect the dots to understand the “why” behind the data
Actively seek opportunities to constantly improve our processes and perform scenario based testing to support your recommendations
You're the missing piece of the puzzle:
A passion for how data can be used to uncover new insights, solve unique problems and drive effective actions
Be a strategic thinker and a bias for action and crafting and driving change
Be a master of numbers, statistics and data management
Be curious and creative in looking at metrics to identify and testing new critical metrics for the team
Have strong presentation skills with the ability to tell stories with data and master visualizations
Have the ability to influence and persuade team members and leadership team
Have strong financial skills and business insight to be able to articulate the business case & manage budgets
A strategic mind and a desire to get things without being scared of the details
A flexible approach and the ability to adapt and champion change
Highly organized with a demonstrated ability to monitor and manage high volume workloads and competing priorities
Experience with digital analytics tools such as Adobe Analytics or Google Analytics is a must
Experience with SQL and relational databases is a must
Experience with Python
Experience working with GitHub
Experience with Big data related tools and technologies, such as BigQuery
Experience with data visualization tools such as Tableau and Domo
About TELUS Digital:
We want to work with people who:
Share our passion for all things digital
Thrive in an agile, lean and fast-paced environment
Clearly see things from the perspective of our customers
Are curious, experiment and never stop learning
View collaboration as essential to your work
Utilize the power of data to inform decisions
Embrace diversity and new ideas
What you can expect from us:
An environment where you’re encouraged to share and act on your ideas
Flexible work hours in a central downtown location
A welcoming, relaxed office with a casual dress code
A culture committed to giving; every year we donate time and resources in our communities
Team lunches with a generous supply of healthy snacks
A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing