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Toronto, ON

Senior Digital Performance Analyst

Contract

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Performance Analyst, you will play a key role in creating a strong suite of performance metrics that can illustrate value and drive decision-making to deliver results for the Telus Digital team.

Our team builds an internal tool, which drives significant value for our team members, and thus our customer, however it makes our KPIs performance based and operational vs sales and service related.

We are looking for a data-driven individual who possesses strong knowledge of web analytics and product health metrics, such as core web vitals and Lighthouse scores. The successful candidate will be able to build queries and connect to multiple data sources in order to construct visualizations of the data for easy consumption.

Here’s how

  • Use data to tell the story of how the Telus Digital team is making progress on critical metrics and uncover opportunities to improve the experience
  • Communicate findings and recommendations to audiences ranging from executives to working level team members
  • Follow the Lean Analytics guidelines of ‘build, measure, learn’ with product teams to ensure we are using data to define success, measure outcomes and consistently learn
  • Assist with decision-making related to program budgets and prioritization by modeling the expected results of planned initiatives
  • Collaborate with the product teams on monthly planning cycles to review results and make prioritization decisions around upcoming work
  • Champion, coach, and mentor team members on standard methodologies for using analytics to understand performance and inform decision-making
  • Actively seek opportunities to constantly improve our business processes

You're the missing piece of the puzzle

  • 3+ years working experience with Digital Analytics Tools (Adobe Analytics, Google Analytics) to analyze digital experiences, find opportunities, and make recommendations to product teams
  • Experience writing SQL queries to access and analyze data
  • Relevant education in fields such as economics, marketing, engineering, mathematics, computer science or information management
  • Proficiency making data visualizations and dashboards using tools like Google Data Studio, DOMO or Tableau
  • Demonstrates strong leadership and communication skills

Great-to-haves

  • Experience with developer experience measurement
  • Experience with using Python or R for data processing and analysis
  • Experience with SEO
  • Experience with Google Cloud Platform

Join our team

Apply now

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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives