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Canada

Intermediate Content Manager - CXDS

Contract


Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

We value and continuously support organizations across Canada that are empowering people in our local communities with digital knowledge and skills.

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together 

As a Content Manager for the Brand Experience (BX) team, you’ll be responsible for developing, building and maintaining content across all BX properties on TELUS About and elevating TELUS’ Brand narrative across TELUS.com, work that includes programs such as #EndBullying and supporting the Friendly Future Foundation. 


Working closely with the content, design, and development teams within TELUS, you’ll use Contentful (CMS) to build pages, upload approved content and ensure that the pages we manage are up-to-date. Outside of this project, you’ll be able to learn and grow with other content practitioners through guilds hosted by the Content Community of Practice. 

Here’s how

  • Become well-versed on TELUS brand standards around content (tone of voice, writing conventions & style, imagery)
  • Assemble blocks and content elements in Contentful (CMS) to deliver the final content pages, including any personalization and regionalization needs or Ability to generate, update and upload content on the CMS
  • Update existing pages or content areas with the new copy, media or layout changes as required
  • Identify which parts of the design will require customization, either through the development of custom blocks, custom components or the use of layout grids
  • Work with the content strategist, designer, and writer to define the content hierarchies required by the new pages or sections being created 
  • Ensure proper keyword and metadata tagging for all pages
  • QA across different browsers and devices

You're the missing piece of the puzzle

  • Content management experience 
  • Assemble blocks and content elements in Contentful (CMS) as required to deliver the final content pages 
  • Familiarity with content strategy best practices, SEO and UX principles
  • Draw on UX principles to write clear, jargon-free copy that will allow users to find, learn and act on new information
  • Become well-versed on TELUS brand standards around content (tone of voice, writing conventions & style, imagery)
  • Detailed-oriented and committed to delivering great customer experiences
  • Able to gracefully receive and give feedback
  • Highly detail-oriented and organized, with exceptional analytical skills
  • Adept at working in a highly-collaborative, lean, agile environment
  • Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles
  • Comfortable working with technical content
  • Strong at balancing relationships across all levels of the organization
  • Able to gracefully give and receive feedback
  • Intellectually curious along with having good written and verbal communication skills
  • Be a cheerleader for TELUS Standards
  • Be an astute organizer and be willing to continuously seek out missing information

Great-to-haves

  • Previous experience writing and editing
  • Experience building pages using a CMS
  • Post-secondary education in business and/or writing


About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours in a central downtown location 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.

Join our team

Apply now

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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives