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Vancouver, BC

Content Strategist - Home Solutions

Contract

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.
TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, telus.com/business and the My TELUS app.
Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Learn more about our team at telus.com/digital


Here’s the impact you’ll make and what we’ll accomplish together

Working within our Home Solutions team, the content strategist plays a key role in creating seamless digital experiences for our customers through engaging content. You will help set the direction and quality of TELUS web content while updating and maintaining our content standards and processes.

Content strategists at TELUS digital are experienced content professionals – responsible for using data and best practices to develop strategies that connect project and business goals to customer needs. The ability to communicate content value, strategy, and requirements to stakeholders and team members is a core component of this role.

Our content strategists are expected to contribute to the overall practice culture by helping to coach fellow content practitioners. Educating our partners and teams by sharing best practices and learnings ensures we are able to design great content.
As a part of the Home Solutions team, you’ll help deliver a customer-first experience by continually optimizing our product and eCommerce strategy. Along with championing content with other teams within TELUS, you’ll know what it takes to deliver a great omnichannel experience for our customers.

To help you execute your role, you’ll lean on our teams in Design, Development, Testing, Analytics, and Marketing.


Here’s how

Leveraging your skills in research, competitive and content auditing, and interpretation of digital analytics to inform content strategy recommendations

Providing content recommendations and best practices by developing strategic planning documentation
Advocating for content by presenting content strategies and best practices across digital and holding workshops with stakeholders and team members
Working alongside our Design and Content leads and other team members to build great experiences
Communicate with Designers, Content Managers and Writers to ensure your content strategy and approach is understood, measured and optimized
Contributing to our site governance and editorial standards across our products


You're the missing piece of the puzzle

Content strategist with 1-3 years experience developing content strategies for digital, omnichannel experiences
Demonstrable experience driving business KPIs with complex projects
A good understanding of content strategy best practices, including journey mapping, research requirements, on-page SEO, content templates/decks, and content hierarchies
Exceptional written and verbal communication skills, an experienced writer and editor
Someone who can gracefully give and receive feedback – a proven consensus builder
Adept at working in a highly-collaborative, lean, agile environment
Highly detail oriented and organized, with exceptional analytical skills
Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles


About TELUS Digital:

We want to work with people who:
Share our passion for all things digital
Thrive in an agile, lean and fast-paced environment
Clearly see things from the perspective of our customers
Are curious, experiment and never stop learning
View collaboration as essential to your work
Utilize the power of data to inform decisions
Embrace diversity and new ideas

What you can expect from us:

An environment where you’re encouraged to share and act on your ideas
Flexible work hours while you work from home
A culture committed to giving; every year we donate time and resources in our communities
A fun, dynamic team that works and plays every day
Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Bonus points

Check out labs.telus.com/blog to see how we solve challenging problems for millions of customers with innovative tools.

Join our team

Apply now

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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives