Intermediate UX Writer - Home Solutions
UX Writer, Home Solutions
Join our team
We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.
TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, telus.com/business and the My TELUS app.
Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists and other digital experts.
Our team members are leaders in local and global technology communities. We also value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!
Learn more about our team at telus.com/digital
This is a full-time, renewable 1-year contract position.
Here’s the impact you’ll make and what we’ll accomplish together
Working within our Home Solutions team, you’ll interact with our wide selection of home services and impact our customers' commerce journey from “Add to cart” to “Thank you for purchasing”.
As a UX writer, you’ll play a key role in creating seamless digital experiences on telus.com by writing clear and usable content. Plain language comes easy to you, and you’re well-versed in micro-copy so you’ll have no problem understanding how to turn complex business problems into clear, customer-focused copy.
To help you execute your role, you’ll work alongside a cross-functional team of designers, developers, product owners, and analysts.
Delivering clear, concise interface copy for a wide range of touchpoints such as on-boarding, promos, error messages, and other user experience components
Gathering content requirements and information on incoming development
Using research and data methods such as usability testing, behavioural data, customer mental models and analytics to help inform content recommendations
Creating content that is thoughtful, reusable, accessible, and conveys the brand voice while shaping the product experience
Helping define and evolve the TELUS voice and tone
Working collaboratively with product owners, developers, UX and visual designers on new feature development, content patterns, user flows and product logic
Contributing to the overall content practice culture by continuously optimizing our standards, style guides and resources and sharing knowledge with your peers in content, design and development
You're the missing piece of the puzzle
2+ years of copywriting/editing for digital experiences
Post-secondary education with emphasis in writing or design
Detail-oriented and committed to using data and testing to make content decisions that deliver a great customer experiences
Able to gracefully receive and give feedback
Impeccable written and verbal communication skills
Able to effectively manage a variety of products and diverse stakeholders
Adept at working in a highly-collaborative, lean, agile environment
Understand the importance of creating accessible content and how that applies to
WCAG 2.1 AA principles