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Toronto, NS

Manager, Platform Program Office

Full-Time

Join our team 

Here’s the impact you’ll make and what we’ll accomplish together 

As Manager of the Platform Program Management Office (PMO), you will act as a people leader for the new Platform PMO within TELUS Digital. You will be leading and coaching a team of program & product managers to do their best work through activities such as scoping, governance, budget-management, resourcing, program delivery and more. As the leader of the Platform Program Management Office, you will be accountable for the delivery of the PMO team’s commitments and expected to prioritize the team's backlog, define the appropriate metrics and measurement mechanisms for the team based on the broader practice outcomes and provide guidance and coaching to your team in their day to day activities. You’ll report directly into the Director of Platform Technology & Tools and work closely with external PMs & leadership.

Here’s how

  • Lead delivery of the Platform PMO outcomes
    • Work closely with the Platform Leadership Team (Directors, Managers) to align program priorities
    • Define mandate, goals, priorities, and measures of success for the Platform PMO team, aligning activities to the overarching TELUS Digital outcomes
    • Manage backlog and priorities of the Platform Program Management Office, develop improvement plans, and continuously evolve Platform PMO delivery of outcomes
    • Lead strategic planning and capital planning processes on behalf of the broader Platform teams
    • Define and disseminate program management best practices, standards and guidelines as part of developing a PM CoE
    • Facilitate collaborative decision making through defined governance processes
    • Provide escalated subject-matter expertise for special projects
  • Grow, develop and nurture our people
    • Ensure team members have access to the tools, knowledge, and resources to do their jobs effectively and easily
    • Communicate “what good looks like” for performance management and metrics
    • Support and coach the Platform Program Management Office team in their professional development, career pathing, and learning interests
    • Partner with People Experience team to help hire diverse talent and ensure new hires are provided with a positive onboarding experience
  • Lead collaboration and communication between the Platform PMO and other teams
    • Regularly and effectively communicate progress on the 12-month roadmap delivery for the Platform PMO
    • Lead regular interlock meetings with other managers, Principals, Product Owners and Digital Engineering Leads to ensure feedback loop on the business value of the work delivered by the Platform PMO team
    • Ensure collaboration and visibility into other teams’ roadmaps across Digital and broader TELUS

You’re the missing piece of the puzzle

  • Program Management Subject Matter Expertise: The ability to provide knowledge, expertise, and guidance on a particular domain (e.g. program/project governance, risk mitigation and escalation, project scope management), providing coaching and advice to support the team
  • People Management and Team Building: Extensive experience and demonstrated success as a digital engineering manager, with a proven track record of growing and developing practitioners
  • Delivery Management: Proven success acting as a lead or manager for the agile delivery of program management work, coordinating with other streams and stakeholders
  • Leadership & Interpersonal Skills: The ability to champion, coach, motivate, and empathize with team members while partnering and building relationships with TELUS leadership
  • Budget Management & Prioritization: Ability to effectively manage and operate team budgets and prioritize work effectively and efficiently across the team
  • Strategic Thinking & Change Management: Ability to connect the dots between the team and broader organizational context and manage change effectively within the team


Great-to-haves

  • Project Management Professional (PMP) designation or equivalent certification
  • Extensive experience working in a program management leadership role within a digital agency or consulting firm with demonstrated leadership performance, career progression and understanding of agile delivery
  • Experience working in a change management role within teams and organizations
  • Understanding of TELUS’ digital capabilities and key opportunities, challenges, and benefits
  • Experience with performance measurement of people and developing measurement mechanisms
  • Experience using a range of Agile project/task management software and tools (e.g. JIRA, Confluence) and experience leveraging them to support digital acceleration and change initiatives within a business


A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability — your unique contributions and talents will be valued and respected here.

Join our team

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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives
You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
Apply now