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Toronto, ON

Intermediate Business Systems Analyst - Digital Commerce


Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for,, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at

Here’s the impact you’ll make and what we’ll accomplish together 

The Digital Commerce team is looking for an Intermediate Business Systems Analyst, familiar with working in an Agile/Lean environment to help deliver digital experiences for TELUS products and services launches. You will be responsible for detailing and maintaining all requirements received from product owners, the development team and supporting teams. You will evaluate information captured from various sources, reconcile conflicts of information, break down high-level information into details, and clarify details for the team to understand how to define an efficient solution for TELUS Customers. In addition, you will support the delivery team by facilitating the team’s delivery process, helping to balance work in progress limits, and deliver improvements for efficiency.

You’ll help champion and build positive relationships with collaborators to effectively prioritize and execute business initiatives for You will work with stakeholders to define customer experiences that balance both customer and business needs. Adjust backlogs to reflect accurate scope, effort and priority information as it becomes available from business partners

Here’s how

  • Analyze business requirements from stakeholders and assist in creating/updating user stories
  • Help the Product Owner determine the impact of changes to supporting systems and across teams to deliver on go to market activities
  • Work cross-functionally to create flow diagrams for user flows, system flows, and processes to help identify risks, dependencies, and requirements
  • Contribute to roadmapping quarterly deliverables with the Product Owner
  • Work alongside Product Owners to identify accurate KPIs and measurement strategy for the team and collaborate with analytics team to have them implement it
  • Support delivery of initiatives and intended business benefits with structured problem solving, gap analysis, and cost benefit analysis type activities
  • Be the point person for developers
  • Take ownership of the platform and seek opportunities for improvement (customer effort reduction, process improvement, cost reduction) 
  • Ensure quality of deliverables by assisting in the creation of test plans, test case reviews, and execution results reviews

You're the missing piece of the puzzle

  • Ability to work closely with partners and TELUS Digital team members to assist in clarifying business processes and systems requirements
  • Strong communication skills. Able to communicate requirements and business processes to be easily maintained and understood by different domain experts.
  • Strong technical background with the ability to dissect technical documentation, dive into source code, and work alongside developers to investigate technical issues
  • Understanding of frontend and backend development to make educated and data driven decisions on the evolution of the applications for the consumers
  • Collaborate closely with team members in a fast paced, agile and lean start-up environment

About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours in a central downtown location 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools.

Join our team

You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives
You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
Apply now