Manager, My TELUS
Create awesome experiences for our customers.
Join our Team
My TELUS has a big impact on how our customers' experience, manage and interact with their TELUS services. We’re at the centre of all the action working to exceed the needs of our customers, stakeholders and broader digital team. As risk takers and experts in our fields, we’re a team who celebrates our failures and successes equally. Change is embraced and we love to try out new ideas. We are passionate about learning, growing and developing as individuals and as a team.
Here’s the impact you’ll make and what we’ll accomplish together
You are a strong dynamic leader with a passion for digital. In leading this fun and dynamic team you will work in an open co-creative environment tackling complex problems. Our work has far-reaching impacts on the overall TELUS experience for our customers and you will play a critical role by driving the strategy and evolution of the My TELUS’ platform and capabilities across our Mobility, Billing and Payments self-serve experiences.
- Supporting a diverse team:
- Made up of product owners, designers, developers, testers in delivering on key outcomes for our customers and the wider organization
- Developing our talent with 1:1 coaching, professional development, goal setting and performance management
- Own the evolution of the My TELUS experience:
- Building features and experiences that reduce effort for our customers and generate tangible value for TELUS
- Identifying opportunities for optimization, and leveraging data to drive continued enhancements
- Ambassador of digital adoption and engagement opportunities:
- Building relationships and networks across multiple internal teams and vendor/agency partners to help deliver on end-to-end digital user experiences
- Establishing and maintaining regular cadence with stakeholders within digital, the rest of TELUS, and with our partner vendors to ensure alignment and drive momentum
- Monitoring of the websites performance metrics
- Delivering specific outcomes linked to lead generation
You’re the missing piece of the puzzle
- Passionate self-starter attitude with the ability to adapt and thrive with ambiguity
- Known for your influencing skills, and working with a broad range of stakeholders to gain alignment on product vision and road-maps
- Noted as an exceptional problem solver; anticipating and assess risks, craft contingency plans and manage change in a complex environment
- Poised and confident in coaching & developing team members
- Strong understanding of complex enterprise technology, with the aim of simplifying experiences and processes
- Customer-facing product experience, including customer journey mapping, customer research & interviews
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?