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Toronto, ON

Senior Product Owner - B2B

Full-Time

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution and experiences.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, telus.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

Customers increasingly expect to be able to do everything online and we want to make sure we live up to those expectations. As the product owner for our Internet, Security, Business Connect & Bundles eCommerce portfolios, you’ll be responsible for creating amazing end-to-end customer journeys for our business customers. Working hand-in-hand with our marketing, sales & service teams, you’ll define the strategies and features that will maximize our online sales and help shift customer behaviour online throughout their life with TELUS.

Here’s how

  • Inspire your team with the customer goals, product vision and provide a big picture narrative to the team
  • Understand TELUS business and customer priorities, play a key role in driving those outcomes
  • Be the voice of the customer and tell the Product Story, ensure data and research underpin everything we do
  • Own the vision, backlog, roadmap and prioritization of digital experiences in partnership with stakeholders to achieve our goals
  • Build relationships and liaise with a diverse group of cross-functional stakeholders within the organization; collaborate on interdependent roadmaps and technology investments to achieve mutual business outcomes
  • Rally support from across TELUS to maximize adoption of your products
  • Proactively find new opportunities to generate value or delight customers
  • Be accountable for product KPIs and reporting on progress, keeping our key partners up-to-speed
  • Manage expectations and remove business and roadmap impediments
  • Find ways to quickly iterate and optimize your product to get the most out of our investments
  • Accountable for the product overall health including security, accessibility and performance

You're the missing piece of the puzzle

  • Experience as a Product Owner in a digital team or company (4+ years), including hands-on experience managing all stages of the product life cycle
  • Strong foundation in and knowledge of Agile process and principles
  • Outstanding communication, presentation and leadership skills
  • Organizational and time management skills
  • Ability to think critically, sharp analytical and problem-solving skills
  • Creative thinker with an ability to define and execute on a vision
  • Attention to detail, data-driven

Great-to-haves

  • Digital marketing skills to manage our customer funnel from awareness to purchase
  • Technical background with knowledge of software development and web technologies

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19

Join our team

You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives
You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
Apply now