Job Posting Image

Vancouver, BC

UX Design Lead - Home Solutions

Full-Time

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for TELUS.com, TELUS.com/Business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

Here’s how

Define the overall design practice for the Home Solutions outcome team

Review and set product and campaign strategies with your Product Owners and Content & Tech Leads

Advise on design tickets in backlogs across squads

Assist with prototyping, wireframing and visual design wherever necessary

Leverage skills in user experience and web analytics to meet outcomes through design

Conduct regular one on one sessions with the other designers on the Home Solutions team to provide skills coaching, mentoring and advising on performance appraisals for team members (Best positioned to reflect on technical skillset and advising the CX manager)

Shares best practices within guilds and brings back shared learnings from guilds to enable consistency (brand, designer expectations, process, work processes and Telus Design System)

Advocate for data point related changes on behalf of the designers

Work closely with your Content Lead to ensure the design process includes a strong content strategy

Identify and analyze trends in design, tech and marketing that can be leveraged to support strategic arms

You're the missing piece of the puzzle

Hyper-focused on delivering great customer experiences aligned to business outcomes

Passionate about modern design practices and methodologies

Well-versed in complete digital product development lifecycles, from planning through execution

Adept at working in a highly-collaborative, lean, agile environment

Well-versed in the interplay between business, technical and customer needs within the context of designing for the Web

Highly detail oriented and organized, with exceptional analytical skills

Able to communicate design rationale and build consensus

Expert in UCD, IA, interaction design, wireframing and prototyping

Comfortable with industry standard design toolsets including Sketch, Photoshop, Illustrator, HTML, Google docs and InVision, plus whiteboard, pen and paper

Knowledgeable of Web accessibility best practices and able to create accessible products

Great-to-haves

Experience working in an Agile environment

Familiarity with ticketing systems such as JIRA

Working knowledge of data tools including Adobe Analytics

About TELUS Digital:

We want to work with people who:

Share our passion for all things digital

Thrive in an agile, lean and fast-paced environment

Clearly see things from the perspective of our customers

Are curious, experiment and never stop learning

View collaboration as essential to your work

Utilize the power of data to inform decisions

Embrace diversity and new ideas

What you can expect from us:

An environment where you’re encouraged to share and act on your ideas

Flexible work hours in a central downtown location

A welcoming, relaxed office with a casual dress code

A culture committed to giving; every year we donate time and resources in our communities

Team lunches with a generous supply of healthy snacks

A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability — your unique contributions and talents will be valued and respected here.

Join our team

You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
Apply now

Share this job with friends:

Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives
You will be redirected to the application submission portal where you'll be prompted to sign in or create a taleo account
Apply now