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Toronto, ON

Bilingual Content Writer - My TELUS


Join our team 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content writers, scrum masters, testers, product owners, people experience specialists, and other digital experts. 

Learn more about our team at

Here’s the impact you’ll make and what we’ll accomplish together 

As a Content Writer for My TELUS, you’ll play a key role in creating seamless digital experiences for our customers through thoughtful and consistent interface content. Application of plain language comes easy to you. As a natural storyteller and conversation designer, you’ll help drive our content discipline forward with product teams within TELUS. 

In your role, you’ll be responsible for ensuring that our written communications are clear, relevant, and jargon-free – and most importantly, matches the TELUS brand voice and tone. Our content writers pair with our content strategists to provide teams with great content, along with demonstrating industry expertise so that our content practice scales faster. 

You’ll help the team deliver a customer-first experience by crafting UX copy that helps customers complete the task at hand. You choose clarity over creativity. 

Along with representing our content interests within TELUS, you know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing. 

Here’s how

  • Write, proofread and edit customer experience content for TELUS assets
  • Strive for clarity over creativity
  • Create content to help our customers achieve a goal or complete a task
  • Work with content strategists, leads and designers to develop digital experiences at all stages of the customer journey
  • Create content that is thoughtful, consistent and conveys the brand voice while shaping the product experience
  • Independently translate copy from English to French while retaining the spirit of intent/ meaning
  • Uses data to help inform good content decisions for our customers
  • Contributes to the overall practice culture by sharing learnings and knowledge with peers
  • Advocate of the practice by building strong relationships with TELUS team members

You're the missing piece of the puzzle

  • Digital content writer with experience working with user experience, strategy & design teams
  • Post-secondary education
  • Have a body of work that demonstrates a depth of skill of writing digital copy in English and French 
  • Familiarity with content management systems and editing tools
  • Knowledge of information architecture principles
  • Be someone who can gracefully give and receive feedback
  • Familiarity with content writing best practices, user experience and SEO
  • Hyper-focused on delivering great customer experiences aligned with business outcomes
  • Passionate about modern content practices and methodologies
  • Well-versed in lean digital product development lifecycles
  • Adept at working in a highly-collaborative, lean, agile environment
  • Highly detail-oriented and organized, with exceptional analytical skills
  • Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles

About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours 
  • A welcoming, relaxed environment (currently working remotely) 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team socials and other team-building activities
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools.

Join our team

Apply now

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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives