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Toronto, ON

Senior UX/UI Designer - B2B

Contract

Create awesome experiences for our customers.


Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for TELUS.com, TELUS.com/Business and the My TELUS app.

Our team includes a passionate group of strategists, designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Learn more about our team at telus.com/digital.


Here’s the impact you’ll make and what we’ll accomplish together

TELUS Digital is seeking a Senior UX/UI Designer to deliver world-class experiences to our customers. The ideal candidate will demonstrate knowledge of tactical elements of user-centred design. You demonstrate a developing strength with interaction design fundamentals, including information architecture, screen flows, application design, customer journey mapping, and content design.

As a Senior UX/UI Designer supporting B2B My TELUS, you will be collaborating with an internal project team to design self-serve experiences tailored to our business wireline customers, enabling them to easily view and manage their services online.


Here’s how

Work with Product Owners to determine business requirements
Lead user flow, user story, empathy and journey mapping exercises with fellow team members and stakeholders
Communicate with developers throughout the project cycle, working together on creating a seamless user experience by wireframing solutions, discussing requirements, and finalizing visual designs.
Craft, review and understand the holistic end-to-end user experience
Ensure design and copy are in sync at all times by working with our content strategy leads
Work with our TELUS Design System to execute and finalize visual designs and collaborate with the TELUS Design System team to develop new features and functionalities.
Apply the TELUS brand standards across all design work
Use a variety of user research tools and techniques to validate design decisions; hear directly from our users by organizing usability testing sessions and working alongside our user research and analytics teams to gain deeper insights from our customers.
Ensure that the digital customer experience for those using assistive technologies is considered at all times. You will work with our accessibility tools to ensure all accessibility standards are met.

You're the missing piece of the puzzle

The capability to act as practice lead for the team
Leverage skills in research, user testing, UX and web analytics to meet our varied customer needs as well as our business outcomes.
The ability to contribute to the development and improvement of the TELUS design system guidelines
Effectively and efficiently leads project team through design discussions
Anticipates well and formulates comprehensive responses to difficult questions
Develop strong relationship with TELUS stakeholders and vendors to build understanding of the value design plays in the customer experience to help drive engagement and conversions
Champion data over opinion and work with other practice leads to deliver a unified strategy
Clearly articulate design and user experience alternatives

Great-to-haves

Stretches team perspective - faster, broader, deeper insights into issues and potential ramifications
Ability to use multiple sources of information to identify if a problem is a design problem or related to larger enterprise / business issues

Join our team

Apply now

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Perks and benefits

Mobile and remote working options
Mobile and remote working options
Flexible working hours
Flexible working hours
Focus on health & well-being
Focus on health & well-being
Modern tools for collaboration
Modern tools for collaboration
Culture of learning & development
Culture of learning & development
We welcome curiosity and diverse perspectives
We welcome curiosity and diverse perspectives