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Yes! According to Statistics Canada, Canadians lost over $530 million to online fraud in 2022. Furthermore, 46% of Canadians report falling victim to financial fraud at some point in their lives.

No, TELUS Online Security is available to all Canadians, whether you currently have TELUS Mobility or Home Services, or have no TELUS services at all. ⁹ We have protected hundreds of thousands of Canadians online.

Learn how to set up your TELUS Online Security plan in this 4-step video OR visit www.telus.com/activatetos for a written 4 step guide.

If you fall victim to identity theft, we would pair you with a dedicated specialist who knows the steps that must be taken to restore your identity. They would support you from start to finish, from working with the appropriate institutions to restore affected accounts to providing advice on how to minimize the impact.

TELUS Online Security continuously monitors hard-to-find anonymous websites and forums (“the dark web”) for your personal information, which may include email addresses, passwords, and credit card numbers.  This info can be used to access your accounts or impersonate you on things like loan applications. Whenever your info is found to be exposed, we’ll notify you so that you can act before any damage is done.

You can enter the following details to be monitored:

• Up to 5 email addresses

• Up to 5 phone numbers

• Up to 5 addresses

• Your driver's license

• Your mother’s maiden name

• Up to 10 bank accounts

• Up to 10 credit cards

• Up to 5 insurance policies (e.g. provincial health card, life insurance policy)

Learn how to set up Dark Web Monitoring

Follow these simple steps to enroll:

1. Click on the Set up now button in your TELUS email.

2. Create or enter your existing My Norton username and password. If you have an existing My Norton account but don’t remember your password, please reset your password.

3. Read and accept the terms and conditions.

4. Input your personal information. You can enter the details to be monitored:
   

• Up to 5 email addresses

• Up to 5 phone numbers

• Up to 5 addresses

• Your driver's license

• Your mother’s maiden name

• Up to 10 bank accounts

• Up to 10 credit cards

• Up to 5 insurance policies (e.g. provincial health card, life insurance policy)

5. After you have finished inputting your personal details, return to the main menu by selecting My Norton in the top left corner to download your security and privacy features.

When you first input your personal information, the product will conduct a one-time historical scan to determine if personal information about you has been exposed.

You can also download an app onto your mobile device, search the Google Play Store or Apple App Store for Norton 360.

We monitor your credit file and notify you whenever there are key changes or suspicious activity, such as large purchases. This helps you know if someone has gained access to your credit, allowing you to prevent further damage from fraud.