Set-up and tips for travelling with your TELUS Business mobile device

To confirm the mobile network coverage for your destination, you can visit:

www.telus.com/businesstravel

and enter your destination(s).

There are several easy ways to confirm your travel coverage:

Visit

Enable travel coverage with My TELUS

to learn more about enabling or purchasing coverage online and with the My TELUS app.

Texting to is free in Canada and while roaming, and will not activate the Easy Roam daily fee. It may take up to 30 seconds to receive a response from .

 : Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged per text, per minute for calls and per MB for data usage.

: Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged per text, per minute for calls and per MB for data usage.

: Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged pet text, per minute for calls, and per MB for data usage.

If you leave Canada while data roaming is switched on in your mobile device’s settings, then roaming charges will most likely apply. This is because .

You have the option to switch data roaming off in your mobile device’s settings travelling if you prefer to avoid roaming charges. 

To disable data roaming on your device, follow the appropriate device-specific instructions:

These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s settings.

You can find more tips on how to avoid accidental roaming charges by visiting

Understanding how you will be charged for roaming

.

Data roaming is typically switched by default in your mobile device’s settings. This setting must be switched on in order to use data to send or receive picture/video messages, to browse the web or to use apps including instant messaging services (e.g iMessage, WhatsApp, Chats, Hangouts, Facebook messenger, etc).

To enable data roaming on your device, follow the appropriate device-specific instructions:

These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s settings.

Turning on data will automatically cause a usage of background data from apps. This in turn, will start the roaming costs (Easy Roam per day cost, use of data in a Roaming Pass or Pay Per Use costs if no coverage was selected prior to travel).

If you think you will need more data to use with Easy Roam, you can easily

add a data top-up

using the or

My TELUS online

You can also do this while travelling if you end up reaching your monthly data limit, so you don’t have to worry if you end up using more data than you expected.

This message will confirm one of the following scenarios, depending on how your mobility roaming is setup:

This message is sent as a text message to the user of the device that is roaming. You will not be charged for receiving this message, and it will not activate the Easy Roam daily fee.

To find out how to make calls or send texts while travelling in the US or abroad, visit

Make a call or send a text when travelling

.

iMessage on iPhone (e.g., when you receive blue messages from other iPhone users) and other instant messaging apps (e.g., WhatsApp,Chats, Hangouts, Facebook messenger, etc.) use data, and not text messages. If you continue to use iMessage or instant messaging without enough data in either your monthly rate plan for Easy Roam or roaming pass then additional data charges will apply.