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We’re currently experiencing longer than normal wait times at our call centres.

Due to COVID-19, you may experience longer than normal wait times when calling in. Please visit our support page to find articles you may find helpful.

Your business matters to us. Choose the perfect date and time for your scheduled sales callback with our small business experts.

Log into My TELUS to make changes, such as PIN resets, payment updates, SIM Swaps and data top ups. Starting May 15, these transactions can only be done via My TELUS and will no longer be supported by phone or chat.

In Store

Due to COVID-19, our regular store hours have changed.

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Our goal is to make sure we answer your questions and concerns as quickly as possible. If you haven't heard back from us please request a call or email at one of these options or by dialing 611 on your TELUS cell phone.

Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS, view further options.