A remote call centre solution that empowers your home-based remote workforce with all the tools they need to deliver enterprise-level support. Supplementing core operations with a home-based remote workforce has proven to be an extremely effective way to overcome the performance limitations of a conventional contact centre
Immediate access to quality support for your customers with no contact centre staffing, recruiting, training or management costs
Pay for what you use rather than trying to use what you pay for with the ability to rapidly scale up or down to match call volumes
Access regular contact reports that allow you to analyze problem occurrences and resolution
Features & Benefits
It costs 15 times more to recover from a disaster than to execute a properly planned recovery strategy. For many companies, their At Home Agent program is part of their business continuity/disaster recovery plan.
An environmental difference
Transportation accounts for approximately one quarter of Canada’s greenhouse gas emissions. By deploying an At Home Agent program you are reducing the amount of these greenhouse emissions and demonstrating the fact that your organization cares.
Remote workforces have shown an increase in employee satisfaction and morale, increased productivity, increased customer satisfaction, decreased absenteeism and decreased attrition rates which all equal to savings.
Expanded resource pools
Not only will a remote agent program help you to improve the satisfaction and performance levels of your existing employees but also to expand into a whole new pool of fully qualified agents willing and able to work.
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