Contact Centres
Elements AgentAnywhere
A remote call centre solution that empowers your home-based remote workforce with all the tools they need to deliver enterprise-level support. Supplementing core operations with a home-based remote workforce has proven to be an extremely effective way to overcome the performance limitations of a conventional contact centre
Immediate access to quality support for your customers with no contact centre staffing, recruiting, training or management costs
Pay for what you use rather than trying to use what you pay for with the ability to rapidly scale up or down to match call volumes
Access regular contact reports that allow you to analyze problem occurrences and resolution
Features & Benefits
Business continuity
It costs 15 times more to recover from a disaster than to execute a properly planned recovery strategy. For many companies, their At Home Agent program is part of their business continuity/disaster recovery plan.
An environmental difference
Transportation accounts for approximately one quarter of Canada’s greenhouse gas emissions. By deploying an At Home Agent program you are reducing the amount of these greenhouse emissions and demonstrating the fact that your organization cares.
Business improvements
Remote workforces have shown an increase in employee satisfaction and morale, increased productivity, increased customer satisfaction, decreased absenteeism and decreased attrition rates which all equal to savings.
Expanded resource pools
Not only will a remote agent program help you to improve the satisfaction and performance levels of your existing employees but also to expand into a whole new pool of fully qualified agents willing and able to work.
Related solutions
Elements Xperience
Empower the consumer and drive better business outcome
Elements Contact Cloud
Take care of your customers while we take care of your contact centre
Need a hand ?
Have a question or ready to order? We aim to respond within two business days.
Want exclusive offers from TELUS?
Receive business insights, exclusive offers and the latest deals when you sign up for emails with TELUS.
All communications will be coming from TELUS Business (Marketing Preferences, 30th Floor, 25 York Street, Toronto ON M5J 2V5, telus.com). You can unsubscribe at any time.