Accessibility for content creators

Accessibility for content creators

Accessibility for content creators

Accessibility for content creators


Writing for accessibility is important at TELUS. This ensures all customers, team members and audiences, regardless of ability or environment, can easily use a product or service. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Radio-Television and Telecommunications Commission (CRTC).

Topics

Topics

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Semantic content structure

Proper semantic structuring will help guide users throughout a page or screen. Discover the importance of semantic content and how to craft and implement it.

Learn more about semantic content structure

Semantic content structure

Proper semantic structuring will help guide users throughout a page or screen. Discover the importance of semantic content and how to craft and implement it.

Learn more about semantic content structure

Plain language for accessibility

Keeping things simple with plain language benefits all users. When reading TELUS content all users should be able to find what they need, understand where they are and know how to complete a transaction.

Learn more about plain language for accessibility

Plain language for accessibility

Keeping things simple with plain language benefits all users. When reading TELUS content all users should be able to find what they need, understand where they are and know how to complete a transaction.

Learn more about plain language for accessibility

Form labels and groups of fields

Clearly written descriptive labels are required to make the form user experience more accessible. Read more to learn how to create proper descriptive labels.

Learn more about form labels and groups of fields

Form labels and groups of fields

Clearly written descriptive labels are required to make the form user experience more accessible. Read more to learn how to create proper descriptive labels.

Learn more about form labels and groups of fields

Calls to action (CTAs) and link text

A clear call to action or link text will let the user know exactly what their next steps are. They should outline a specific action and must not be vague.

Learn more about calls to action (CTAs) and link text

Calls to action (CTAs) and link text

A clear call to action or link text will let the user know exactly what their next steps are. They should outline a specific action and must not be vague.

Learn more about calls to action (CTAs) and link text

Accessible images & descriptive (alt) text

Always communicate meaningful visual information (images, charts, icons, branding content) to people who are blind, have low vision, or have cognitive disabilities.

Learn more about accessible images & descriptive (alt) text

Accessible images & descriptive (alt) text

Always communicate meaningful visual information (images, charts, icons, branding content) to people who are blind, have low vision, or have cognitive disabilities.

Learn more about accessible images & descriptive (alt) text

Video captioning

Video captioning helps those who are hard of hearing or deaf or those who for any reason cannot play audio. It provides dialogue and extra sound information on text on the screen. Learn how to add captions to videos.

Learn more about Video captioning

Video captioning

Video captioning helps those who are hard of hearing or deaf or those who for any reason cannot play audio. It provides dialogue and extra sound information on text on the screen. Learn how to add captions to videos.

Learn more about Video captioning

Communicate the current state

Communicating the current state to our users lets them know if something has been selected or not amongst other indicators. It’s also important for digital wayfinding. Clearly outlining this is important as users will interact with products differently.

Learn more about communicating the current state

Communicate the current state

Communicating the current state to our users lets them know if something has been selected or not amongst other indicators. It’s also important for digital wayfinding. Clearly outlining this is important as users will interact with products differently.

Learn more about communicating the current state

Announce state changes and errors

Be sure to announce the state change to our customers, especially any error messages, by using visual cues along with text to describe what has happened.

Learn more about announcing state changes and errors

Announce state changes and errors

Be sure to announce the state change to our customers, especially any error messages, by using visual cues along with text to describe what has happened.

Learn more about announcing state changes and errors

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Accessibility requirements

Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA) and Canadian Radio-Television and Telecommunications Commission (CRTC). All of our vendors and partners must follow these guidelines as well.

Learn more about accessibility requirements

Semantic content structure

Proper semantic structuring will help guide users throughout a page or screen. Discover the importance of semantic content and how to craft and implement it.

Learn more about semantic content structure

Semantic content structure

Proper semantic structuring will help guide users throughout a page or screen. Discover the importance of semantic content and how to craft and implement it.

Learn more about semantic content structure

Plain language for accessibility

Keeping things simple with plain language benefits all users. When reading TELUS content all users should be able to find what they need, understand where they are and know how to complete a transaction.

Learn more about plain language for accessibility

Plain language for accessibility

Keeping things simple with plain language benefits all users. When reading TELUS content all users should be able to find what they need, understand where they are and know how to complete a transaction.

Learn more about plain language for accessibility

Form labels and groups of fields

Clearly written descriptive labels are required to make the form user experience more accessible. Read more to learn how to create proper descriptive labels.

Learn more about form labels and groups of fields

Form labels and groups of fields

Clearly written descriptive labels are required to make the form user experience more accessible. Read more to learn how to create proper descriptive labels.

Learn more about form labels and groups of fields

Calls to action (CTAs) and link text

A clear call to action or link text will let the user know exactly what their next steps are. They should outline a specific action and must not be vague.

Learn more about calls to action (CTAs) and link text

Calls to action (CTAs) and link text

A clear call to action or link text will let the user know exactly what their next steps are. They should outline a specific action and must not be vague.

Learn more about calls to action (CTAs) and link text

Accessible images & descriptive (alt) text

Always communicate meaningful visual information (images, charts, icons, branding content) to people who are blind, have low vision, or have cognitive disabilities.

Learn more about accessible images & descriptive (alt) text

Accessible images & descriptive (alt) text

Always communicate meaningful visual information (images, charts, icons, branding content) to people who are blind, have low vision, or have cognitive disabilities.

Learn more about accessible images & descriptive (alt) text

Video captioning

Video captioning helps those who are hard of hearing or deaf or those who for any reason cannot play audio. It provides dialogue and extra sound information on text on the screen. Learn how to add captions to videos.

Learn more about Video captioning

Video captioning

Video captioning helps those who are hard of hearing or deaf or those who for any reason cannot play audio. It provides dialogue and extra sound information on text on the screen. Learn how to add captions to videos.

Learn more about Video captioning

Communicate the current state

Communicating the current state to our users lets them know if something has been selected or not amongst other indicators. It’s also important for digital wayfinding. Clearly outlining this is important as users will interact with products differently.

Learn more about communicating the current state

Communicate the current state

Communicating the current state to our users lets them know if something has been selected or not amongst other indicators. It’s also important for digital wayfinding. Clearly outlining this is important as users will interact with products differently.

Learn more about communicating the current state

Announce state changes and errors

Be sure to announce the state change to our customers, especially any error messages, by using visual cues along with text to describe what has happened.

Learn more about announcing state changes and errors

Announce state changes and errors

Be sure to announce the state change to our customers, especially any error messages, by using visual cues along with text to describe what has happened.

Learn more about announcing state changes and errors

Tools

Tools

Apply your TELUS knowledge by using the Tools below. Click into each of the tools and find out how to access and use each one.

Apply your TELUS knowledge by using the Tools below. Click into each of the tools and find out how to access and use each one.