TELUS Digital Platform

The TELUS Digital Platform is a set of tools, technologies, and practices that simplify our path to production, making it easier for teams to deliver value to our customers.

What you get

When your site or application is built on the TELUS Digital platform, you will automatically benefit from the following things:

  • TELUS Development process

  • TELUS Design System

  • Security reviewing and monitoring

  • Performance, scalability and SEO 

  • Robust development 

  • Form builder

  • Blog builder

  • Site Builder 

  • Adobe analytics  

  • TELUS-approved preferred partners

  • Infrastructure monitoring

Your ongoing responsibilities

While the tools and processes outlined above will greatly increase your productivity and reduce costs and effort, TELUS Digital cannot build or maintain your website or application for you. The ownership of any product launched on the digital platform remains with the business team that initiated it.

The following items are your ongoing responsibility (both pre- and post-launch) for your project:

  • Project management

  • Application maintenance and technical health 

  • Ongoing standards compliance

  • Your content

  • Post-launch updates 

  • Custom reporting 

  • Future improvements and lifecycle management 

Note that there will be additional costs required:

  • The cost of using the Digital Platform will be a minimum one-time charge of 10% of your project’s development budget 

  • To ensure the technical health and ongoing maintenance of your digital application, allocate an estimate of 10% of your overall project budget year over year 

For a comprehensive list of the Digital Platform offerings, your responsibilities, and other packages, view the full document here.


Analytics and your project

To ensure the success of your project, all experiences utilize Adobe Analytics to track and report on all experiences as it is the TELUS standard. However, if your team wants to utilize any alternative web analytics tools, these are not supported by the DRB and so there is extra coordination outside of the process. 



If you are working with a preferred partner, they will be able to support you in any development work related to implementation. The DRB analytics team can guide on implementing analytics and establishing the initial report for your application with your reporting prime. For any ongoing reporting needs, we have established a training program to which you can enroll your designated reporting prime.  This training program runs throughout the year. There are multiple tiers of the curriculum created to go hand in hand with our packages above.  

To sign up for the training program, or if you have any questions about analytics for your DRB project, reach out to drb@telus.com

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