The process
The process provides you with guidance and support from project inception through delivery through a series of low-touch checkpoints that will give you the confidence that your project is meeting TELUS standards and reduce the risk of a late-stage blocker.
Once the DRB receives and confirms your request, it's time to meet the team. In the first meeting, you will introduce your project to the DRB forum and familiarize everyone with what you have done so far. To prepare yourself for the first session, consider the following:
If you have already signed an agreement with a preferred partner or are working with a vendor for a white-labelled solution, bring them with you to the initial call
Be prepared to discuss the business challenge or opportunity your initiative is trying to solve or pursue
Share any existing materials (presentations, visual designs, roadmaps)
Review TELUS standards - if you are not working with a preferred partner, ensure your vendor has reviewed the standards in advance of the first meeting.
If you are building or migrating a custom solution and not purchasing existing or white-label software, the process of selecting a preferred partner will be the following:
DRB will introduce you to three preferred partners.
You will brief them on your project and they will provide you with proposals for the work.
You will select one of the proposals and sign a Statement of Work directly with the selected partner. If you need support, Procurement and Vendor Management can assist in these evaluations.
Once you have completed your project brief, we encourage you to return to the DRB Forum for the following objectives:
To share your project plan once you’ve selected a partner
To discuss any pivotal points or concerns that may impact TELUS standards or your project
To ask for further guidance on a specific area of standards
We can help ensure that you and your vendor or partner have factored in all key considerations around standards and best practices.
If you need to schedule a status update or experience review session, find an available time slot on Wednesday, and re-register your project with your existing DRBP#.
Before launching your product, app or site you must return to DRB to obtain a final assessment. You will schedule the pre-launch assessment after your QA and UAT is complete. The DRB is expecting to review a launch-ready site or app. We do not QA your project for you or your vendor.
Your vendor or partner confirm that they have met all relevant TELUS standards. DRB will then confirm and provide an official Assessment report that will outline how your project has met (or not met) the following:
Privacy & Security (PIA and SBDR)
Branding and Design
Accessibility
Technology
You should also prepare to present the following:
Post-launch roadmap to outline the plan to address the remaining action items
Ongoing maintenance and support plan
Both you and your vendor / partner have a clear understanding of the requirements to maintain the application
You and your vendor / partner have accounted for the appropriate time and budget
If your project does not meet non-gating TELUS standards your VP will receive the report and we may require acknowledgement and sign-off on the risks of non-compliance as part of launching.
In the post-launch check-in, you and the DRB team will go over the following
Progress of project since launch
The impacts to your business objectives and goals
Review post-launch roadmap in case you had outstanding items that were not addressed prior to launch.
Ready to submit your project?
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