Accessibility requirements

TELUS and their vendors are committed to meeting or exceeding the Web Content Accessibility Guidelines 2.0, level AA (WCAG 2.0 AA). Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA), the Accessible Canada Act, and Canadian Radio-Television and Telecommunications Commission (CRTC).


Our approach

Our approach

Explore our approach to providing the best, and most accessible, experience possible to all customers across TELUS.

Learn about accessibility at TELUS

Explore our approach to providing the best, and most accessible, experience possible to all customers across TELUS.

Learn about accessibility at TELUS

CRTC

CRTC

Canadian Radio-television and Telecommunications Commission

The CRTC is an independent public authority in charge of regulating and supervising Canadian broadcasting and telecommunications.

View the CRTC guidelines

Canadian Radio-television and Telecommunications Commission

The CRTC is an independent public authority in charge of regulating and supervising Canadian broadcasting and telecommunications.

View the CRTC guidelines

AODA

AODA

Accessibility for Ontarians with Disabilities Act

Communicating with Customers with Disabilities under the AODA, service providers’ accessibility policies must outline how providers will communicate with customers who have disabilities. (Feb 21st, 2019)

View the AODA

Accessibility for Ontarians with Disabilities Act

Communicating with Customers with Disabilities under the AODA, service providers’ accessibility policies must outline how providers will communicate with customers who have disabilities. (Feb 21st, 2019)

View the AODA

WAI

WAI

Web Accessibility Initiative

Web Content Accessibility Guidelines (WCAG) Overview introduces the Web Content Accessibility Guidelines (WCAG) international standard, including WCAG 2.0 and WCAG 2.1. WCAG documents explain how to make web content more accessible to people with disabilities.

View the WCAG overview

Web Accessibility Initiative

Web Content Accessibility Guidelines (WCAG) Overview introduces the Web Content Accessibility Guidelines (WCAG) international standard, including WCAG 2.0 and WCAG 2.1. WCAG documents explain how to make web content more accessible to people with disabilities.

View the WCAG overview

Explore more

Explore more