Accessibility requirements
TELUS and their vendors are committed to meeting or exceeding the Web Content Accessibility Guidelines 2.0, level AA (WCAG 2.0 AA). Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (AODA), the Accessible Canada Act, and Canadian Radio-Television and Telecommunications Commission (CRTC).
Our approach
Our approach
Explore our approach to providing the best, and most accessible, experience possible to all customers across TELUS.
Learn about accessibility at TELUSExplore our approach to providing the best, and most accessible, experience possible to all customers across TELUS.
Learn about accessibility at TELUSCRTC
CRTC
Canadian Radio-television and Telecommunications Commission
The CRTC is an independent public authority in charge of regulating and supervising Canadian broadcasting and telecommunications.
View the CRTC guidelinesCanadian Radio-television and Telecommunications Commission
The CRTC is an independent public authority in charge of regulating and supervising Canadian broadcasting and telecommunications.
View the CRTC guidelinesAODA
AODA
Accessibility for Ontarians with Disabilities Act
Communicating with Customers with Disabilities under the AODA, service providers’ accessibility policies must outline how providers will communicate with customers who have disabilities. (Feb 21st, 2019)
View the AODAAccessibility for Ontarians with Disabilities Act
Communicating with Customers with Disabilities under the AODA, service providers’ accessibility policies must outline how providers will communicate with customers who have disabilities. (Feb 21st, 2019)
View the AODAWAI
WAI
Web Accessibility Initiative
Web Content Accessibility Guidelines (WCAG) Overview introduces the Web Content Accessibility Guidelines (WCAG) international standard, including WCAG 2.0 and WCAG 2.1. WCAG documents explain how to make web content more accessible to people with disabilities.
View the WCAG overviewWeb Accessibility Initiative
Web Content Accessibility Guidelines (WCAG) Overview introduces the Web Content Accessibility Guidelines (WCAG) international standard, including WCAG 2.0 and WCAG 2.1. WCAG documents explain how to make web content more accessible to people with disabilities.
View the WCAG overview