Digital Dispatch

The Digital Dispatch is a round-up of the latest and greatest technical updates for the Brand Resource Centre.

Digital standards have a new home

Nov 14, 2019

Maturing as an organization means sunsetting websites that no longer serve the needs of our team members and partners. We’re happy to announce the complete shutdown of the Digital Standards site ( and the migration of its contents to the Brand Resource Centre.

You can now find standards around accessibility, Native app & analytics in one place.

Native App standards are here

Nov 11, 2019

Check out these guidelines to help interaction designers, visual designers and developers create consistent, on-brand digital experiences for our app.

Data all day

Nov 11, 2019

We’ve launched a new vertical on the BRC called Analytics. You can expect more information in the future around how we use data to improve and add value to every digital experience. Check out the tools page to learn how our analytics team gathers insights across TELUS.

The new home of the Digital Review Board (DRB)

September 25, 2019

The DRB is the team that helps to ensure your app, software or website meets all TELUS standards, and they've moved. Check out their new home and get your digital project on their agenda. Check out their cool, new home at this link.

Come on TELUS, do the Loco-Motion

June 21, 2019

All motion used on any digital experience should add character and delight the user, without making them feel dizzy. To learn about the correct way to incorporate such a fun element to a page, check out the new Motion Standards page on the brand resource centre.

Creating accessible tech

June 14, 2019

TELUS’ core principle is customer first. This means delivering an accessible digital experience regardless of a customer’s abilities, device quality or screen size. Check out the new accessibility for tech section on the BRC and learn about your role in creating inclusive technology.

Making digital accessibility a priority

May 24, 2019

Anyone can meet a barrier when accessing content online and it’s our job as technical experts (whether you’re a developer, designer, product owner or writer) to build or implement solutions that overcome these barriers. Check out the latest standards in content and design to learn how to create accessible experiences.

What's in your design toolbox?

May 13, 2019

TELUS designers, contractors and partners work together using similar tools to create memorable and consistent customer experiences. Are you using the latest logos, images and icons? Check out this new page to find out.

Site Builder - the ultimate building machine

May 13, 2019

Site Builder is an engine that helps teams reuse content objects, code and design to build consistent experiences across Today we've launched a page on the Brand Resource Centre to help teams across TELUS become more familiar with this powerful tool. Check it out!

The role of design 

March 20, 2019

Check out the new Design section on the Brand Resources Centre. Our design standards make every TELUS experience seamless, professional and instantly recognizable. A consistent visual identity builds brand recognition with our customers and ultimately leads to a sense of trust and credibility with our communications.

User testing: more options, more problems

March 12, 2019

As the Brand Resource Centre grows, so does the complexity of the site's IA. To echo one of our most important principles, "the best decisions are those that are informed by customer and team member feedback." We're currently testing multiple prototypes in various stages of development, to iron out any usability issues before activation and launch. Capturing your insight is critical, so make sure to provide your feedback.

Keeping it fresh 

March 1, 2019

Who doesn’t love new things? Especially when they’re free! With Spring right around the corner, the Brand Systems team are back at it again with a shiny new homepage, green leaves and all. Based off user testing, the design of the homepage has been stripped back, displaying only the most relevant content our users need. Keep up to date on all the latest and greatest releases, with the What’s new, Blog and Quick Access sections.

Gain access to tools that our writers use on a daily basis

February 20, 2019

Anyone who received a decent Valentine’s card this week understands the importance of a good wordsmith…that’s why we’ve been busy launching our Content section on the Brand Resource Centre. This section is your official grammar and mechanic style guide for TELUS. Take a look at some best practices and conventions when writing communications for our customers and team members.

Brand personality you say? Go on...

February 10, 2019

This week we’ve kicked things off by launching our Brand section on the Brand Resource Centre. Learning how to re-create the TELUS experience is one of the most important aspects of the resources site. We dive into how to create that distinctly TELUS branded experience, showcasing our personality and future friendly story.

Call for feedback

February 1, 2019

Hate it or love it? We're asking our users to provide us with feedback for our continuous improvement. You can find the link to the survey on our homepage or you can click here.

Load it, check it, quick, rewrite it...Technologic

January 29, 2019

Check out the new Technology section on the Brand Resources Centre. This section contains valuable information on the TELUS Digital Platform, Reference Architecture and Design System. These are just some of the tools we use to scale our product delivery and operations.

And so it begins...

January 24, 2019

After months of planning, our team has launched the first iteration of the Brand Resource Centre (BRC). The BRC will be the home for all TELUS standards, tools, assets and support. It will simplify the search for official resources by guiding over 30,000+ team members, vendors and partners to the information and support they need. BrandHub, TELUS Design System and Digital Standards are still live, but will eventually be migrated into this hub.