Grammar & mechanics

This section is your official grammar and mechanics style guide for TELUS. Take a look at some best practices and conventions when writing communications for our customers and team members.


From using abbreviations to writing numbers, find answers to the most sought-after grammar and style rules and learn how we apply them to our copy at TELUS.

Read about best practices regarding the use of the company name, products or services.

Using correct verb tenses helps to provide clarity in our communications through proper sentence structure.

Get familiar with the words that define our brand personality.

Explore different examples of appropriate word choices and tenses.

Applying plain language principles is essential to creating strong and readable messages.

We write in the active voice and avoid passive sentences in all of our communications.