Increased visibility for a massage therapist in Sainte-Julie

Allied healthcare professionals · Apr 5, 2022

Passionate about her work and dedicated to people's well-being, Michelina Rettino was one of the first massage therapists in Quebec to adopt the eClaims service when it was released.

It brings credibility, visibility, and a feeling of always offering more to one’s customers.

“I benefit from better visibility thanks to insurer referrals,” specifies Michelina, who has seen an increase in appointments since she began using the service.

Grow professionally by building customer loyalty

Michelina has nearly 20 years of experience in massage therapy, including many as a self-employed person. From her home in Sainte-Julie, she practices different massage techniques for a wide variety of clients, including athletes, office workers, and veterans.

Michelina uses the eClaims app on a daily basis to send claims to her clients' insurers from her smartphone and tablet.

“Customers are surprised and happy that a small business offers this service. They appreciate it and I’m proud to use it!” she says. “Providing quality service has allowed me to build customer loyalty over time”, she adds.

A simple and efficient service that works with most major insurers

Michelina confirms that it was very easy to integrate eClaims into her payment process. “I make the claim, the insurer pays me, and the client sends the uninsured portion to me via bank transfer,” she explains. She can now even combine eClaims with GOrendezvous, her management and appointment scheduling software. Another trick to help increase efficiency that she intends to try soon.

For Michelina, it’s a real pleasure to help simplify her clients’ lives by handling claims with participating insurers herself. “Customers often come and go without having to do anything when the insurer covers everything. Others avoid part of the process.”.

“I'm glad I signed up early on.”

- Michelina Rettino, Massage Therapist, Sainte-Julie, QC

eClaims: figures that speak volumes.


of Canadians with private health insurance agree that eClaims improves their overall customer experience when visiting an allied healthcare professional.1

More than 70,000

healthcare professionals use eClaims, and almost 75% of them in Canada are self-employed.


of Canadians with private insurance would be willing to change healthcare professionals to benefit from eClaims.1

Watch your business blossom with eClaims: the easy way to surprise and delight your patients.

Register for eClaims now

Together, let’s create a healthier future.


  1. Online survey conducted by Ad hoc Research and TELUS Health with n=500 respondents from April 28 to May 7, 2021.

Share article: