How we use Siteimprove to better and maintain product health
Content and Design · Oct 6, 2021
Here at TELUS Digital, we are big on automation. Using tools that take care of repetitive and time-consuming processes means more time can be spent creating better ways to serve our customers. That’s why a tool like Siteimprove is an integral element in our content and design platform.
Measuring the quality of our products is a constant endeavour. We work hard to ensure that whatever we put in front of our customers is easy to understand, up-to-date, and accurate. To hold our teams accountable for the experiences they create, we assign each team a Product Health score. A team’s Product Health score consists of data pulled in via API from Siteimprove and other telemetry tools. This measure allows everyone in Digital to understand and prioritize valuable non-commercial work because it leads to higher quality, scalable products.
An excellent use case for the value of Siteimprove is the use of customizable content policies. By configuring Siteimprove policies to locate specific content, we save days of effort with extensive content reviews. For example, our business team needed to update every instance of a particular product name. Using Siteimprove, we created a policy to search the indexed content from TELUS.com to identify every URL that matched our search parameters. As a result, Siteimprove surfaced over 50 matches within seconds.
Without Siteimprove, this would have required a manual process to go through potentially relevant pages with a risk of missing some of our content. The Siteimprove Policy provided a quick fix that allowed the content manager to quickly update the name across those pages.
Siteimprove also helps us prioritize accessibility for older content. This allows our accessibility champions to focus on building inclusive experiences. At the same time, our content and development team members reduce the technical debt. As a result, our customers win by consuming the content they want in the way they want.
Now that we have Siteimprove on telus.com, there is the potential to expand the crawls to other properties. And as on telus.com, once the debt is resolved there, Siteimprove will act as a guardian to ensure that healthy content stays healthy.