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Important: A Canada Post work disruption will impact mailed paper bills, payments made by mail and shipments. More information >
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Mobility
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Mobility
Popular articles
Activate your mobile device
Update a mobility rate plan or add-on
Make a call or send a text when travelling
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Devices
Features & service
Data & usage
Alerts
Service terms
Devices
Features & service
Data & usage
Alerts
Service terms
Browse by topic
Calling features
Getting started
Update a mobility rate plan or add-on
Change your mobile phone number
Transfer your mobile number to a new device
Learning
How to use VoLTE
Airtime summary notifications
Conference calls on your mobile device
Call forwarding on your mobile device
Favourite numbers on your mobile device
Show more
Troubleshooting
Troubleshoot: Can't make or receive phone calls
Messaging
Getting started
Photo and video messaging
Useful iMessage information
Spot a spam message
Report a spam message
Learning
Determine the number of text messages sent and received
Send and receive text messages internationally
Text with 911
Troubleshooting
3 steps to fix your text message issues
3 steps to fix your picture & video message issues
iMessage de-registration
Interesting articles
Sending text messages to landlines no longer supported
Prepaid features
Getting started
Getting started with your Prepaid mobility service
Learning
Monitor Prepaid account activity
Prepaid top-ups: online, over the phone and in-store
Troubleshooting
Troubleshoot sending or receiving text messages on a Prepaid device
Troubleshoot data on a Prepaid mobile device
Travel & roaming
Getting started
Set-up and tips for travelling with your mobile device
Learning
Billing and understanding how you will be charged while travelling
Make a call or send a text when travelling
Easy Roam: Frequently asked questions
Canada-US Plan: Frequently asked questions
Troubleshooting
Troubleshoot mobile phone problems when travelling
Voicemail
Getting started
Set up mobile voicemail
Record and manage voicemail greetings on mobile devices
Retrieve your mobile voicemail messages
Select your mobile voicemail language
Learning
Receive voicemails as text messages or emails
Visual voicemail for iPhone
Visual voicemail for Android
Change voicemail message playback preferences
Access your voicemail while travelling
Troubleshooting
Change or reset your mobile voicemail password
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