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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
Support
Account & Billing support
Changing services

Account & Billing support

For your account management & billing inquiries

Self-serve only: Please note that this is an online-only task that can easily be done using My TELUS online or the app.

Keeping you connected during COVID-19

Self-serve only

Payment options for overdue fees

TELUS e.Bill explained

Find your e.Bill account number

How to pay your bill

Set up and manage pre-authorized payments

Here you can browse all of our articles

  • Understanding your bill
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  • Changing services
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Getting started

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Learning

  • Understanding how service changes affect your Mobile services bill
  • TELUS return policies for mobility purchases
  • Transfer your mobile number to another person
  • Device balances
  • Change the channels in your build-your-own-TV OPTIK package (Quebec only)

View related products & services

  • Mobility support

Learn about accessibility at TELUS

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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