Get help with your ALCATEL U50
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Warranty & Repair
Warranty information
All Alcatel phones purchased through TELUS are covered by a 2 year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Alcatel phones are eligible to add Device Care extended protection within 60 days of purchase.Keep your phone in top shape
Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.Check your coverage
You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.Network features
ALCATEL U50 Specifications
| Wireless Public Alerts (WPA) | |
| Voice over LTE (VoLTE) | |
| Wi-Fi Calling | |
| Visual Voicemail (VVM) Capable | |
| Current software version | Android 7.0 (N5G-UDG9) |
| Android Security Patch Level | Dec 2018 |
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