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Warranty & Repair


Warranty information

All Alcatel phones purchased through TELUS are covered by a 2 year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Alcatel phones are eligible to add Device Care extended protection within 60 days of purchase.

Get hands-on help

Take advantage of a complimentary, one-on-one TELUS Learning Centre session to get the most out of your device and services.

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.

Network features


ALCATEL GO FLIP Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current software versionProprietary

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