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We are very sorry for the TELUS Webmail disruption. We take this issue seriously and are working hard to restore access. Click here for further updates.
Support
Mobility
Devices
Apple iPad (6th generation)

Get help with your Apple iPad (6th generation)

Select different device

New to Apple iPad (6th generation)

  • Inserting and removing the nano SIM card
  • Understanding iPad buttons and features
  • Connecting to Wi-Fi
  • Managing Data Usage
  • Accessing Settings
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Apple iPad (6th generation)
  • Understanding iPad buttons and features
  • Getting to know the back of iPad
  • Unlocking the screen
  • Inserting and removing the nano SIM card
  • Changing the language
  • Charging iPad
  • Setting Up iPad with Quick Start
  • Setting up iPad manually as a new device
  • Creating folders
  • Adding and removing Home screen pages
  • Changing the wallpaper
  • Enabling the battery percentage display
  • Adding widgets
  • Managing widgets
  • Removing widgets
  • Customizing Control Center
  • Adjusting your auto-lock and brightness preferences
  • Scheduling a Night Shift®
  • Changing iPad's name
  • Viewing your notifications
  • Managing notifications for an app
  • Setting iPad to silent

Using a screen reader?
Try our text version.

  • Accessing settings
  • Signing in and out of your Apple ID
  • Resetting your Apple ID password
  • Turning on two-factor authentication
  • Removing a device from your Apple ID
  • Turning passcode on
  • Setting up Touch ID®
  • Configuring location settings
  • Using the Find iPhone app
  • Checking for and installing system updates
  • Managing the battery
  • Managing iPad's memory
  • Saving storage by offloading unused apps
  • Managing open apps
  • Managing background app refresh
  • Checking your device's warranty status
  • Scheduling an Apple Support call
  • Cancelling a scheduled Apple Support call
  • Backing up iPad using iCloud®
  • Upgrading your iCloud storage plan
  • Force restarting iPad
  • Using recovery mode
  • Resetting network settings
  • Resetting all settings
  • Performing a factory reset
  • Scheduling time away from your devices
  • Adding an app limit
  • Setting content restrictions
  • Viewing your screen usage behavior
  • Setting up Screen Time as a parent
  • Setting up Family Sharing
  • Managing family members
  • Importing contacts
  • Syncing account contacts
  • Adding a contact
  • Assigning a ringtone to a contact
  • Adding a picture to a contact
  • Using quick reply
  • Sending a text with an attachment
  • Deleting conversations
  • Turning iMessage® on or off
  • Messaging in low quality image mode to save data
  • Saving storage by auto deleting old conversations
  • Hiding alerts for a messages conversation
  • Sharing your location in a messages conversation
  • Blocking and unblocking a contact in messages
  • Adding a personal email account
  • Adding a corporate email account
  • Setting up your TELUS.net email account
  • Removing an account
  • Sending an email with an attachment
  • Changing inbox views
  • Changing account settings
  • Taking a picture
  • Capturing a video
  • Capturing a time-lapse video
  • Capturing a slow motion video
  • Switching between rear and front cameras
  • Using live picture
  • Capturing and editing a screenshot
  • Sharing photos
  • Connecting to Wi-Fi™
  • Managing data usage
  • Turning on data roaming
  • Configuring LTE settings
  • Turning on personal hotspot
  • Setting the password on personal hotspot
  • Turning off Wi-Fi assist
  • Using airplane mode
  • Pairing with a Bluetooth® device
  • Connecting a streaming app to Apple TV®
  • Clearing browsing data
  • Bookmarking websites
  • Changing content settings
  • Managing browser tabs
  • Downloading an app
  • Uninstalling an app
  • Changing store settings
  • Redeeming an iTunes® & Apple Music gift card
  • Setting up Apple Pay
  • Paying friends using Apple Pay® Cash
  • Using turn-by-turn directions
  • Adding map layers
  • Turning Siri on and off
  • Using Siri
  • Using Siri handsfree
  • Using Siri by typing
  • Creating a Siri shortcut
  • Placing a video call
  • Setting up iPhone cellular calls on iPad
  • Changing FaceTime settings
  • Blocking and unblocking a contact in FaceTime
  • Deactivating FaceTime
  • Using Control Center
  • Multitasking between apps
  • Opening apps in split view
  • Using drag-and-drop across apps
  • Creating a list
  • Setting a reminder
  • Deleting a list
  • Deleting a reminder
  • Adding a stock
  • Recording a voice memo
  • Managing your voice memos
  • Using search on iPad
  • Pairing your Apple Pencil
  • Using Instant Markup to annotate a screenshot with Apple Pencil
  • Taking an Instant Note with Apple Pencil
  • Adding a Facebook account
  • Posting Facebook status updates
  • Logging out of Facebook
  • Adding a Twitter® account
  • Tweeting

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All iPads purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. All iPads are eligible to add AppleCare+ for iPad within 60 days of purchase.
Learn about AppleCare+

Keep your iPad in top shape

Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Get TELUS Device Checkup

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Apple iPad (6th generation) Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current software versioniOS 12.4

Related articles

  • TELUS Easy Payment®
  • Travelling with your mobile device
  • Troubleshoot mobile phone problems when travelling

Learn more

  • Support from Apple

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