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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
Support
Mobility
Devices
Samsung Galaxy Note9

Get help with your Samsung Galaxy Note9

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New to Samsung Galaxy Note9

  • Inserting and Removing the SIM Card
  • Getting to know the front of your device
  • Taking notes with the screen off
  • Managing Data Usage
  • Accessing Settings
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Samsung Galaxy Note9

Using a screen reader?
Try our text version.

  • Getting to know the front of your device
  • Getting to know the back of your device
  • Unlocking the screen
  • Inserting and removing the nano SIM card
  • Inserting and removing a microSD card
  • Changing the language
  • Charging your phone
  • Creating folders
  • Managing open apps
  • Managing widgets
  • Adding and removing Home screen pages
  • Changing the wallpaper
  • Adding the apps menu icon
  • Customizing your Notification panel
  • Restarting your phone
  • Accessing settings
  • Managing data usage
  • Configuring your cellular internet / APN settings
  • Changing roaming settings for a trip
  • Configuring location settings
  • Changing Lock screen security
  • Using a fingerprint lock
  • Using a password lock
  • Using a pattern lock
  • Using an Intelligent Scan lock
  • Adjusting the screen timeout and brightness
  • Managing the battery
  • Managing the device memory
  • Managing app power usage and force closing apps
  • Changing your ringtone
  • Setting the phone to silent
  • Setting up your TELUS.net email account
  • Setting up your TELUS.net Gmail account
  • Adding an account
  • Removing an account
  • Changing account settings
  • Backing up and restoring your phone
  • Checking for and installing system updates
  • Resetting network settings
  • Resetting all settings
  • Performing a factory reset
  • Enabling USB debugging
  • Using your phone
  • Using speakerphone
  • Turning on Wi-Fi calling
  • Changing call settings
  • Viewing a missed call and adding it as a contact
  • Importing and exporting contacts
  • Syncing account contacts
  • Adding a contact
  • Assigning a ringtone to a contact
  • Adding a picture to a contact
  • Adding a contact to favourites
  • Blocking and unblocking a contact
  • Sending a text with an attachment
  • Changing message settings
  • Deleting conversations
  • Taking a picture
  • Capturing a video
  • Changing the picture storage location
  • Switching between rear and front cameras
  • Transferring photos to an SD card
  • Accessing Air Command
  • Using smart select
  • Using Screen write
  • Taking notes with the screen off
  • Adding a shortcut to Air Command
  • Removing a shortcut from Air Command
  • Using direct pen input
  • Using S Pen remote and app actions
  • Connecting to Wi-Fi
  • Pairing with a Bluetooth® device
  • Using airplane mode
  • Accessing mobile network settings
  • Setting up Bixby
  • Using Bixby Voice
  • Using Bixby Vision
  • Using Bixby Home
  • Using Bixby Reminder
  • Clearing browsing data
  • Bookmarking websites
  • Changing web content settings
  • Managing browser tabs
  • Adding a Facebook account
  • Posting Facebook status updates
  • Logging out of Facebook
  • Adding a Twitter account
  • Tweeting
  • Downloading an app or widget
  • Uninstalling an app or widget
  • Changing store settings
  • Adding music to your queue
  • Adding music to a playlist
  • Viewing the download queue
  • Using turn-by-turn directions
  • Adding map layers
  • Setting up Google Assistant™
  • Using your feed
  • Using voice actions
  • Searching your screen
  • Planning your day
  • Searching your photos
  • Setting a reminder
  • Sending an email with an attachment
  • Changing inboxes
  • Changing general settings
  • Changing account settings

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All Samsung phones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Samsung phones are eligible to add Device Care extended protection within 60 days of purchase.
Learn about Device Care

Keep your phone in top shape

Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Get TELUS Device Checkup

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Samsung Galaxy Note9 Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
VoLTE Roaming (with latest software)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current Software VersionAndroid 9.0 (N960WVLS3CSL1)
Android Security Patch LevelJan 2020

Related articles

  • Activate your mobile device
  • Device balances
  • Travelling with your mobile device
  • Unlock your TELUS mobile device
  • Troubleshoot incoming text message problems

Learn more

  • Support from Samsung

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