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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Unlocking the screen

Samsung Galaxy Note8 on Android 9.0.0

Print this tutorial

Unlock your device to interact with your apps. Screen locks secure your device and protect your device from being accessed by other people. Your device may automatically lock after a certain amount of time depending on your screen timeout settings. If your device is requesting a PUK Code, you need to contact your device provider to unlock it.

  1. Step 1 of 3:

    Press the Power button to wake up your screen.

    Step 1/3

  2. Step 2 of 3:

    Swipe up on your screen to unlock your device.

    Step 2/3

  3. Step 3 of 3:

    You've completed the steps!

    Step 3/3

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