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Samsung Galaxy Note5

Get help with your Samsung Galaxy Note5

Select different device

New to Samsung Galaxy Note5

  • Inserting and Removing the SIM Card
  • Understanding the Device Buttons and Features
  • Sending an Email with an Attachment
  • Managing Data Usage
  • Accessing Settings
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Samsung Galaxy Note5
  • Understanding the Device Buttons and Features
  • Getting to Know the Back of Your Device
  • Understanding Indicator Icons
  • Unlocking the Screen
  • Inserting and Removing the SIM Card
  • Changing the Language
  • Charging Your Device
  • Creating Folders
  • Managing Open Apps
  • Managing Apps and Widgets
  • Adding and Removing Home Screen Pages
  • Changing the Wallpaper
  • Restarting Your Phone
  • Accessing Settings
  • Managing the Battery
  • Managing the Device Memory
  • Managing App Power Usage and Force Closing Apps
  • Managing Data Usage
  • Changing Lock Screen Security
  • Using a Fingerprint Lock
  • Using a Password Lock
  • Using a Pattern Lock
  • Adjusting the Screen Timeout
  • Changing Roaming Settings for a Trip
  • Configuring Location Settings
  • Changing Your Ringtone
  • Setting the Phone to Silent
  • Performing a Factory Reset
  • Backing Up and Restoring Your Phone
  • Checking for and Installing System Updates
  • Resetting Network Settings
  • Adding an Account
  • Removing an Account
  • Changing Account Settings
  • Using Your Phone
  • Changing Call Settings
  • Adding a Phone Number as a Contact
  • Importing and Exporting Contacts
  • Syncing Accounts
  • Adding a Contact
  • Assigning a Ringtone to a Contact
  • Adding a Picture to a Contact
  • Adding a Contact to Favourites
  • Blocking and Unblocking a Contact
  • Sending a Text with an Attachment
  • Changing Message Settings
  • Deleting Conversations
  • Taking a Picture
  • Capturing a Video
  • Switching Between Rear and Front Cameras
  • Connecting to Wi-Fi™
  • Pairing with a Bluetooth® Device
  • Using Airplane Mode
  • Accessing Mobile Network Settings
  • Clearing Browsing Data
  • Bookmarking Websites
  • Changing Content Settings
  • Managing Browser Tabs
  • Using Action Memo
  • Taking and Editing a Screenshot with the Stylus
  • Creating a Note with the Screen Off

Using a screen reader?
Try our text version.

  • Adding a Facebook Account
  • Posting Facebook Status Updates
  • Logging Out of Facebook
  • Adding a Twitter Account
  • Tweeting
  • Downloading an App or Widget
  • Uninstalling an App or Widget
  • Changing Settings
  • Adding Music to Your Queue
  • Adding Music to a Playlist
  • Viewing the Download Queue
  • Using Turn-by-Turn Directions
  • Adding Map Layers
  • Removing Cards
  • Changing Settings
  • Customizing Google Now
  • Setting a Reminder
  • Changing General Settings
  • Changing Account Settings
  • Changing Inboxes
  • Sending an Email with an Attachment

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All Samsung phones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Samsung phones are eligible to add Device Care extended protection within 60 days of purchase.
Learn about Device Care

Keep your phone in top shape

Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Get TELUS Device Checkup

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Samsung Galaxy Note5 Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current Software Version7.0

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  • Unlock your TELUS mobile device
  • Troubleshoot incoming text message problems

Learn more

  • Support from Samsung

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