Warranty & Repair
Warranty informationAll Essential phones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Essential phones are eligible to add Device Care extended protection within 60 days of purchase.
Keep your phone in top shapeRun diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Check your coverageYou can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Essential Phone Specifications
|Wireless Public Alerts (WPA)|
|Voice over LTE (VoLTE)|
|Visual Voicemail (VVM) Capable|
|Current software version||Android 10.0 (QQ1A.200105.032)|
|Android Security Patch Level||Jan 2020|
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