Get help with your Essential Phone
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Warranty & Repair
Warranty information
All Essential phones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Essential phones are eligible to add Device Care extended protection within 60 days of purchase.Keep your phone in top shape
Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.Check your coverage
You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.Network features
Essential Phone Specifications
| Wireless Public Alerts (WPA) | |
| Voice over LTE (VoLTE) | |
| Wi-Fi Calling | |
| Visual Voicemail (VVM) Capable | |
| Current software version | Android 10.0 (QQ1A.191205.017) |
| Android Security Patch Level | Dec 2019 |
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