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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
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Mobility
Devices
Essential Phone

Get help with your Essential Phone

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New to Essential Phone

  • Inserting and Removing the SIM Card
  • Understanding the Device Buttons and Features
  • Sending an Email with an Attachment
  • Managing Data Usage
  • Accessing Settings
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Essential Phone

Using a screen reader?
Try our text version.

  • Getting to know the front of your device
  • Getting to know the back of your device
  • Inserting and removing the nano SIM card
  • Turning your phone on and off
  • Setting screen security
  • Unlocking the screen
  • Charging your phone
  • Navigating multiple Home screens
  • Using the Notification panel
  • Changing the wallpaper
  • Adding apps and widgets to the Home screen
  • Adjusting apps and widgets on the Home screen
  • Removing apps and widgets from the Home screen
  • Adding folders to the Home screen
  • Adding and deleting Home screens
  • Adding emergency information to your Lock screen
  • Customizing your Notification panel
  • Restarting your phone
  • Accessing settings
  • Changing the language
  • Adding an account
  • Setting up your TELUS.net Gmail account
  • Removing an account
  • Changing the ringtone
  • Setting the phone to silent
  • Using power saving mode
  • Adjusting the screen timeout and brightness
  • Managing data usage
  • Reducing data usage by turning on data saver
  • Changing roaming settings for a trip
  • Configuring your cellular internet / APN settings
  • Configuring location settings
  • Turning Airplane mode on and off
  • Managing the battery
  • Managing the device memory
  • Managing app power usage and force closing apps
  • Changing account settings
  • Backing up and restoring your phone
  • Resetting network settings
  • Resetting all settings
  • Performing a factory reset
  • Enabling USB debugging
  • Checking for and installing system updates
  • Change permissions for apps on your device
  • Teaching kids how to call 911
  • Using speakerphone
  • Calling a new number
  • Calling a contact
  • Using handsfree calling
  • Returning to a call
  • Switching between calls
  • Ignoring a call and replying with a text
  • Viewing a missed call and adding it as a contact
  • Changing call settings
  • Setting up personal email
  • Setting up corporate email
  • Sending an email
  • Attaching a file to an email
  • Replying to an email
  • Forwarding an email
  • Sending an email to a group
  • Switching between email accounts
  • Adding a contact
  • Assigning a picture to a contact
  • Assigning a ringtone to a contact
  • Creating a group and adding contacts to it
  • Adding and removing contacts from favorites
  • Sharing a contact's information
  • Importing and exporting contacts
  • Syncing account contacts
  • Blocking and unblocking a contact
  • Sending a text
  • Sending an audio message
  • Replying to a text
  • Forwarding a text
  • Attaching a file to a text
  • Sending a text to a group
  • Changing message settings
  • Deleting conversations
  • Connecting to a Wi-Fi network
  • Pairing with a Bluetooth® device
  • Setting up mobile hotspot
  • Using Near Field Communication and Android Beam™
  • Accessing mobile network settings
  • Navigating to a website
  • Searching the web using your voice
  • Bookmarking a website
  • Using web browser windows
  • Clearing browsing data
  • Changing web content settings
  • Taking a picture
  • Recording a video
  • Taking a picture while recording a video
  • Zooming in and out
  • Turning the flash on and off
  • Taking a selfie
  • Capturing and viewing screenshots
  • Sharing photos
  • Using TalkBack
  • Using screen magnification
  • Adjusting your font size
  • Adjusting your display size
  • Using accessibility shortcuts
  • Downloading an app or widget
  • Uninstalling an app or widget
  • Changing store settings
  • Setting up Google Assistant™
  • Using your feed
  • Using voice actions
  • Searching your screen
  • Planning your day
  • Searching your photos
  • Using turn-by-turn navigation
  • Searching locally
  • Viewing current traffic
  • Multitasking between apps
  • Using picture-in-picture
  • Using Multi Window™

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All Essential phones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Essential phones are eligible to add Device Care extended protection within 60 days of purchase.
Learn about Device Care

Keep your phone in top shape

Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Get TELUS Device Checkup

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Essential Phone Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current software versionAndroid 10.0 (QQ1A.200105.032)
Android Security Patch LevelJan 2020

Related articles

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  • Unlock your TELUS mobile device
  • Troubleshoot incoming text message problems

Learn more

  • Support from Essential

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