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Text DONATE to 41010 to give $20 to the @FriendlyFuture Foundation to help Hurricane Dorian recovery efforts in Atlantic Canada.
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Mobility
Devices
Essential Phone

Get help with your Essential Phone

Select different device

New to Essential Phone

  • Inserting and Removing the SIM Card
  • Understanding the Device Buttons and Features
  • Sending an Email with an Attachment
  • Managing Data Usage
  • Accessing Settings
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Essential Phone

Using a screen reader?
Try our text version.

  • Getting to know the front of your device
  • Getting to know the back of your device
  • Unlocking the screen
  • Inserting and removing the SIM card
  • Changing the language
  • Charging your device
  • Creating folders
  • Turning the Swipe up on Home button gesture off and on
  • Using the Swipe up on Home button gesture
  • Managing open apps
  • Using split screen
  • Managing widgets
  • Adding and removing Home screen pages
  • Changing the wallpaper
  • Customizing your Notification panel
  • Restarting your phone
  • Accessing settings
  • Managing data usage
  • Configuring your cellular internet / APN settings
  • Changing roaming settings for a trip
  • Configuring location settings
  • Changing Lock screen security
  • Using a fingerprint lock
  • Using a password Lock
  • Using a pattern Lock
  • Adjusting the screen timeout
  • Managing the battery
  • Managing the device memory
  • Managing app power usage and force closing apps
  • Changing your ringtone
  • Setting the phone to silent
  • Accessing your volume options
  • Setting up your TELUS.net Gmail account
  • Adding an account
  • Removing an account
  • Changing account settings
  • Backing up and restoring your phone
  • Checking for and installing system updates
  • Resetting network settings
  • Resetting your app preferences
  • Performing a factory reset
  • Using your phone
  • Using speakerphone
  • Changing call settings
  • Viewing a missed call and adding it as a contact
  • Importing and exporting contacts
  • Syncing accounts
  • Adding a contact
  • Assigning a ringtone to a contact
  • Adding a picture to a contact
  • Adding a contact to favourites
  • Blocking and unblocking a contact
  • Sending a text with an attachment
  • Changing message settings
  • Deleting conversations
  • Taking a picture
  • Capturing a video
  • Switching Between Rear and Front Cameras
  • Capturing and viewing screenshots
  • Connecting to Wi-Fi
  • Pairing with a Bluetooth® device
  • Using airplane mode
  • Accessing mobile network settings
  • Clearing browsing data
  • Bookmarking websites
  • Changing content settings
  • Managing browser tabs
  • Adding a Facebook account
  • Posting Facebook status updates
  • Logging out of Facebook
  • Adding a Twitter account
  • Tweeting
  • Downloading an app or widget
  • Uninstalling an app or widget
  • Changing settings
  • Adding music to your queue
  • Adding music to a playlist
  • Viewing the download queue
  • Using turn-by-turn directions
  • Adding map layers
  • Setting up Google Assistant™
  • Using your feed
  • Using voice actions
  • Searching your screen
  • Planning your day
  • Searching your photos
  • Setting a reminder
  • Setting up personal email
  • Setting up corporate email
  • Sending an email with an attachment
  • Changing inboxes
  • Changing general settings
  • Changing account settings

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All Essential phones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Essential phones are eligible to add Device Care extended protection within 60 days of purchase.
Learn about Device Care

Keep your phone in top shape

Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Get TELUS Device Checkup

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Essential Phone Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current software versionAndroid 9.0 (PQ1A.190105.112)
Android Security Patch LevelAug 2019

Related articles

  • Activate your mobile device
  • Device balances
  • Travelling with your mobile device
  • Unlock your TELUS mobile device
  • Troubleshoot incoming text message problems

Learn more

  • Support from Essential

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