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Text DONATE to 41010 to give $20 to the @FriendlyFuture Foundation to help Hurricane Dorian recovery efforts in Atlantic Canada.
Support
Mobility
Devices
Samsung Galaxy A5 (2015)

Get help with your Samsung Galaxy A5 (2015)

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New to Samsung Galaxy A5 (2015)

  • Inserting and Removing the SIM Card
  • Understanding the Device Buttons and Features
  • Sending an Email with an Attachment
  • Managing Data Usage
  • Accessing Settings
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Samsung Galaxy A5 (2015)

Using a screen reader?
Try our text version.

  • Understanding the Device Buttons and Features
  • Understanding Indicator Icons
  • Unlocking the Screen
  • Inserting and Removing the SIM Card
  • Changing the Language
  • Creating Folders
  • Managing Open Apps
  • Managing Apps and Widgets
  • Adding and Removing Home Screen Pages
  • Changing the Wallpaper
  • Restarting Your Phone
  • Accessing Settings
  • Managing the Battery
  • Managing the Device Memory
  • Managing App Power Usage and Force Closing Apps
  • Managing Data Usage
  • Checking for and Installing System Updates
  • Changing Lock Screen Security
  • Adjusting the Screen Timeout
  • Configuring Location Settings
  • Changing Notification Sounds
  • Performing a Factory Reset
  • Backing Up and Restoring Your Phone
  • Adding an Account
  • Removing an Account
  • Changing Account Settings
  • Using Your Phone
  • Changing Call Settings
  • Adding a Phone Number as a Contact
  • Importing and Exporting Contacts
  • Syncing Accounts
  • Adding a Contact
  • Assigning a Ringtone to a Contact
  • Adding a Picture to a Contact
  • Adding and Deleting Contacts from Favourites
  • Sending a Text with an Attachment
  • Changing Message Settings
  • Deleting Conversations
  • Taking a Picture
  • Capturing a Video
  • Changing Picture Size
  • Switching Between Rear and Front Cameras
  • Adding a Personal Email Account
  • Adding a Corporate Email Account
  • Removing an Account
  • Changing Account Settings
  • Sending an Email with an Attachment
  • Changing Inbox Views
  • Connecting to Wi-Fi™
  • Pairing with a Bluetooth® Device
  • Using Airplane Mode
  • Accessing Mobile Network Settings
  • Clearing Browsing Data
  • Bookmarking Websites
  • Changing Content Settings
  • Managing Browser Tabs
  • Downloading an App or Widget
  • Uninstalling an App or Widget
  • Changing Settings
  • Adding Music to Your Queue
  • Adding Music to a Playlist
  • Viewing the Download Queue
  • Using Turn-by-Turn Directions
  • Adding Map Layers
  • Removing Cards
  • Changing Settings
  • Customizing Google Now
  • Setting a Reminder
  • Changing General Settings
  • Changing Account Settings
  • Changing Inboxes
  • Sending an Email with an Attachment
  • Adding a Facebook Account
  • Posting Facebook Status Updates
  • Logging Out of Facebook
  • Adding a Twitter Account
  • Tweeting
  • Turning on SMS Messaging
  • Changing Account Settings
  • Placing a Video Call

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All Samsung phones purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. Samsung phones are eligible to add Device Care extended protection within 60 days of purchase.
Learn about Device Care

Keep your phone in top shape

Run diagnostics, learn to use your device and get repair options with the TELUS Device Checkup app.
Get TELUS Device Checkup

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Samsung Galaxy A5 (2015) Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current software versionAndroid 6.0

Related articles

  • Activate your mobile device
  • Device balances
  • Travelling with your mobile device
  • Unlock your TELUS mobile device
  • Troubleshoot incoming text message problems

Learn more

  • Support from Samsung

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